Jayesh Sen
Airport Enclave Co-Op Housing Society, New Bankra
Summary
Team-oriented professional with expertise in process creation and management. Worked in the retail industry for over 7 years managing customer experience, catalogues and sales. Successful background in recruiting and training for retail processes.
Overview
5
5
Languages
5
5
years of post-secondary education
11
11
years of professional experience
4
4
Certificates
Work History
Key Account Manager
Livspace
Kolkata
12.2021 - 03.2023
- Completed successful onboarding of nearly 50 Channel partners PAN India
- Exceeded goals through effective task prioritization and maintaining work ethics.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- To engage with Potential Channel Partners through various channels.
- Developed healthy pipeline for monthly conversions.
- Record and track engagement activities in CRM.
- Prepared variety of different written communications, reports, and documents
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Retail Operations Management
HomeLane.Com
Bengaluru
08.2018 - 06.2021
- Conducted inventory analysis to determine optimal stock levels.
- Managed Category of 7 Catalogs across 25 Showrooms.
- Liaised with showroom managers to set up visually appealing layout for better customer experience.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers along with VM Team.
- Working closely with Cross functional Team for new product launches and display in Showrooms
- Assisted in launching & setting up 13 Showrooms & 5 Studios.
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand by 50%.
- Managing new Showroom Manager inductions.
- Aligning Design & project team for Showroom Rectification.
- Conducting Mystery Audit for better customer Experience.
- Organizing Showroom Events for major festivities
Assistant Placement Manager
Orion Edutech Pvt. Ltd
Kashmir
12.2017 - 05.2018
- 5 Company Tie Ups for placements of 200 candidates.
- Maintained 80% Candidate retention in their respective companies.
- Increased Student Retention from 65% to 80%.
- Counseling of respective candidates, Salary negotiation.
Retail Sector, Marketing Executive
Ample Technologies Pvt. Ltd.” For “Apple Stores"
Bengaluru
02.2014 - 11.2016
- Handling day to day Store operations and sharing sale reports on daily basis.
- Building & maintaining good customer relationship.
- New Showroom setup and training new joiners on Apple products.
- Outdoor promotion activities,
- Handling customer escalations and price negotiation on daily basis.
- Visual Merchandising of existing showrooms.
- Achieved 50% growth in revenue sales targets for showroom and achieved 100% targets till service.
Marketing Executive
CEBS Worldwide Pvt Ltd
Noida
04.2012 - 07.2013
- Developed technical and non-technical marketing presentations and project lifecycle for completion of Projects
- Created and developed opportunities for IBM WebSphere E-Commerce Platform for Company, which resulted in 20% increased sales in Web Commerce Portal
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and elevated sales numbers.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Collaborated with developers, for end-to-end project lifecycle
Education
MBA - Marketing
Indus Business Academy,
Greater Noida 03.2010 - 03.2012
B.Com - Finance & Accounting
BVK Degree College
Visakhapatnam 04.2007 - 04.2010
Skills
Communication
Process Setup & Follow - Ups
NegotiationEvent Organization
Showroom Experience
Complaint Resolution
Vendor Management
Team Management
Accomplishments
- Made Automated Ticketing System for our Showroom and Internal Staff.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a Total Sales of 5.3Cr while working for Apple Stores.
- Achieved “Apple Product Professional” certification at “Apple Sales Training Online” for the year 2014, 2015 & 2016.
- Won Apple Creativity Genius Certificate for October, 2016.
Timeline
Business Analyst
08-2023
MySQL
08-2023
Agile Scrum Master
06-2023
Tableau
03-2023
Key Account Manager
Livspace
12.2021 - 03.2023
Retail Operations Management
HomeLane.Com
08.2018 - 06.2021
Assistant Placement Manager
Orion Edutech Pvt. Ltd
12.2017 - 05.2018
Retail Sector, Marketing Executive
Ample Technologies Pvt. Ltd.” For “Apple Stores"
02.2014 - 11.2016
Marketing Executive
CEBS Worldwide Pvt Ltd
04.2012 - 07.2013
MBA - Marketing
Indus Business Academy,
03.2010 - 03.2012
B.Com - Finance & Accounting
BVK Degree College
04.2007 - 04.2010
Certification
Business Analyst