Jayesh Katarmal
Dombivli East
Summary
Experienced professional with expertise in management, supervision, and administration. Seeking opportunities with organizations that promote mutual growth and success.
Overview
10
10
years of professional experience
Work History
Manager
EraisedtoInfinity REal Estate Venture
10.2023 - Current
- Previously Chanakya Mitra Mantrana
- Summarized and compiled key operational performance metrics in monthly reports for senior management.
- Facilitated improvement in job performance by coaching, mentoring and training team members.
- Ensured complete client satisfaction through proficient management of high-profile accounts.
- Facilitated routine team meetings to evaluate growth and pinpoint avenues for development
- Evaluated team members' abilities and allocated responsibilities to increase productivity.
- Ensured team stays abreast of changing markets.
- Evaluated different proposals to determine the most advantageous options for clients.
- Contributed to high-level discussions with senior executives and clients when necessary
- Ensured compliance with portfolio requirements while managing investment diversification.
Deputy Manager - QA
Piramal Capital and Housing Finance
05.2023 - 10.2024
- Managed Quality & Training and Compliance as Deputy Manager at Piramal Capital and Housing Finance
- Managed Quality & Training and enhanced customer service for the Collection process across diverse vendors.
- Managed and supervised QA and training teams at various vendor locations.
- Audited the audits conducted by the team and provided constructive feedback.
- Reviewed Performance, assigned tasks and activities
- Conducted floor checks to assess team interactions with other departments
- Engaged in meetings with stakeholders and Management to identify requirements, Assigning targets, setting up SOPs, Training material
- Presented team performance and team contribution to management
- Created dashboards, PowerPoint presentations, and various reports for senior management
- Initiated and managed productivity and performance enhancement projects
Assistant Manager - QA
IDFC First Bank
12.2022 - 05.2023
- Managed Quality & Compliance as an Assistant Manager at IDFC First Bank
- Managed and supervised QA teams at various vendor locations.
- Audited the audits conducted by the team and provided constructive feedback.
- Maintained accountability for completion of assigned tasks and activities
- Engaged in meetings with stakeholders to identify requirements and projections, directing team efforts for optimal focus
- Presented team performance and team contribution to management
- Created dashboards, PowerPoint presentations, and various reports for senior management
- Initiated and managed productivity and performance enhancement projects
Quality Analyst
Teleperformance
04.2021 - 09.2022
- Working as a QA for Teleperformance at client location for Axis Bank
- Responsibilities include analyzing transaction communication, sharing best practices, providing feedback and recommendations, conducting training, certification of agents, working on projects, and presenting data and achievements.
Quality Analyst
Eureka Outsourcing pvt ltd
12.2018 - 09.2021
- Worked as a QA at Eureka Outsourcing pvt ltd for Reliance general insurance process, auditing calls of Health insurance, Motor insurance, Travel insurance, and Home insurance
- Responsibilities include analyzing transaction communication, sharing best practices, providing feedback and recommendations, conducting daily briefings, training batch visits, certification of agents, working on projects, and presenting data and achievements.
Quality Analyst
Shriram Value Finance
01.2017 - 10.2018
- Worked as a QA at Shriram Value Finance for Shriram general insurance, Shriram life insurance, Piramal housing finance, and Automall process
- Responsibilities include analyzing transaction communication, sharing best practices, providing feedback and recommendations, conducting training, certification of agents
Quality Analyst
Eureka outsourcing ltd
06.2016 - 03.2017
- Achieved promotion as a Quality Analyst in OYO process
- Responsibilities include analyzing transaction communication, sharing best practices, providing feedback and recommendations
Sales Officer
Eureka outsourcing ltd
01.2015 - 05.2016
- Handled inbound sales calls as calling agent for OYO process
Education
B.COM -
NORTH EAST FRONTIER TECHNICAL UNIVERSITY
07-2018
HSC -
Board of Schools And Technical Education
07-2013
SSC -
Modern School
03-2010
Skills
- MS Excel
- MS PowerPoint
- Data analysis
- Managing time and multi tasking
- Process and procedure development
- Performance Improvements
- Product and service knowledge
- Staff Management
- Staff training and development
Accomplishments
- Shriram Value Finance - Big Mind (2018): Recognition by Shriram Value Finance for sharing the most feasible and appropriate suggestions helping in nding the solution for day to day process challenges
- Reliance general insurance - Best Quality Analyst: For best performing QA of Reliance general
- Axis Bank - Recognition for outstanding performance in Stride program
Personal Information
Date of Birth: 12/10/1994
Marital Status: Married
City: Dombivali
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- Reading and studying about Financial market
- Learning about Indian Mythology
- Reading History
- Watching informative programs
- Cooking
Timeline
Manager
EraisedtoInfinity REal Estate Venture
10.2023 - Current
Deputy Manager - QA
Piramal Capital and Housing Finance
05.2023 - 10.2024
Assistant Manager - QA
IDFC First Bank
12.2022 - 05.2023
Quality Analyst
Teleperformance
04.2021 - 09.2022
Quality Analyst
Eureka Outsourcing pvt ltd
12.2018 - 09.2021
Quality Analyst
Shriram Value Finance
01.2017 - 10.2018
Quality Analyst
Eureka outsourcing ltd
06.2016 - 03.2017
Sales Officer
Eureka outsourcing ltd
01.2015 - 05.2016
B.COM -
NORTH EAST FRONTIER TECHNICAL UNIVERSITY
HSC -
Board of Schools And Technical Education
SSC -
Modern School
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