Jayesh Panchal
Solution Architect
Summary
Experienced Professional with over 9 years of experience in various enterprise systems management technology solutions such as BMC & ServiceNow
Overview
3
3
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Solution Architect
Tata Consultancy Services
Mumbai, Maharashtra
03.2017 - Current
- Participate in RFPs/RFIs for ITSM, ITOM, APM, SAM & AIOps Solutions Such as ServiceNow, BMC, Dynatrace, Snow Software etc.
- Worked with customers or prospective customers across the globe in different domains such as Retail, Banking, Telecom, Manufacturing etc. to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Worked on business case creation & ROI calculations
- Presented cross functional tools solutions to customers, demonstrating deep familiarity with the product features, security and integration capabilities.
- Conducted post-sale requirements gathering, analysis, and documentation.
Senior Application Developer
Tata Consultancy Services
Mumbai, Maharashtra
12.2014 - 02.2017
- Participated in design and planning exercises for BMC Remedy ITSM Application & Its Modules such as IM, PM, CM, KM, SLM, SRM etc.
- Worked on Atrium Integrator to build CMDB integration interfaces
- Worked on Installations, Upgrades & Maintenance Activities
- Worked closely with other team members in such tasks as troubleshooting and debugging.
Application Developer
Tata Consultancy Services
Stockholm, Sweden
03.2014 - 11.2014
- Participated in design and building projects on BMC Remedy Multi Tenant Environment
- Successfully extended BMC Remedy Single Tenant to Multi Tenant
- Worked on Remedy Single Sign On Integration with CA Site Minder
- Worked on BMC Remedy upgrades from 8.1 to 9.1
Application Developer
Tata Consultancy Services
Mumbai, Maharashtra
05.2013 - 02.2014
- Designing Interface Specifications for CMDB & AR Integration
- Extending CDM by creating/modifying/migrating CMDB classes and attributes
- Job/Transformation creation and data loading through Atrium Integrator Spoon using various transform objects
- Testing of all the Integrated Interfaces
- Review of Installation, Configuration and Performance Tuning settings.
Support Engineer
Tata Consultancy Services
Pune, Maharashtra
08.2011 - 04.2013
- Worked as L1 & L2 support engineer for BMC Remedy & ITSM Suite for various customers
- Worked on various Proof of Concepts
- Worked on ITSM Hardware Upgrade Project by migrating OS from AIX to RHEL & Oracle 10g to oracle 11gR2
- Developed custom forms and workflows to achieve the requirement
- Provided Business As Usual Support by Maintaining Application Uptime & Resolving Exceptions
Education
Bachelor of Engineering - Computer Science
Dharmsinh Desai University
Nadiad 06.2007 - 05.2011
Skills
BMC Helix & Remedy
undefinedTimeline
Solution Architect
Tata Consultancy Services
03.2017 - Current
Senior Application Developer
Tata Consultancy Services
12.2014 - 02.2017
Application Developer
Tata Consultancy Services
03.2014 - 11.2014
Application Developer
Tata Consultancy Services
05.2013 - 02.2014
Support Engineer
Tata Consultancy Services
08.2011 - 04.2013
Bachelor of Engineering - Computer Science
Dharmsinh Desai University
06.2007 - 05.2011
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