JAYESH SHAH
Ahmedabad
Summary
Results-oriented Technical Project Delivery Manager with over 14 years of experience in IT and Telecom, including more than 6 years specializing in DevOps engineering and delivery leadership. Proven track record of successfully delivering over 200 enterprise-scale projects across Government, BFSI, and Enterprise sectors within Network Management Systems (NMS) and IT Service Management (ITSM) domains. Expertise in end-to-end project delivery encompasses planning, execution, risk management, stakeholder engagement, and post-implementation support, with a strong focus on aligning technology solutions to business objectives. Proficient in leveraging cloud infrastructure, containerization, CI/CD pipelines, and automation frameworks to accelerate delivery, enhance system reliability, and optimize operational efficiency while leading cross-functional teams of 15 or more members to ensure timely and budget-conscious project completion.
Overview
17
17
years of professional experience
6
6
Certifications
1
1
Language
Work History
Senior Onboarding Lead (Delivery)
Mindarray Ltd
04.2024 - Current
- Spearheading end-to-end delivery of 200+ enterprise projects across Government, BFSI, and Enterprise sectors, specializing in Network Management Systems (NMS) and IT Service Management (ITSM) solutions.
- Leading technical onboarding initiatives for multi-million dollar implementations, ensuring seamless integration of NMS/ITSM platforms with client infrastructure while maintaining 99.8% uptime SLA.
- Architecting and implementing DevOps automation frameworks using Kubernetes, Docker, and Jenkins to reduce deployment time by 65% and enhance operational efficiency across government and banking clients.
- Managing cross-functional delivery teams of 20+ engineers, coordinating with solution architects, network engineers, and client stakeholders to ensure timely project completion within budget constraints.
- Implementing standardized onboarding methodologies and best practices documentation, reducing average onboarding cycle time from 8 weeks to 5 weeks while maintaining quality standards.
- Collaborating with product teams to customize ITSM workflows and NMS dashboards for sector-specific requirements, enhancing client satisfaction scores by 30%.
- Mentoring junior engineers and conducting knowledge transfer sessions on DevOps practices, container orchestration, and telecom network management, building internal capability and reducing dependency on external consultants.
Sr. Tech Lead (DevOps)
Nimzo-I Technologies Private Limited
03.2023 - 04.2024
- Delivered comprehensive technical operations management, reviewing 100% of infrastructure changes and ensuring adherence to best practices for enterprise telecom clients.
- Provided L3 operations and support to 20+ tier-1 and tier-2 clients including Vodafone Idea (VIL), Airtel, MTN, Zain, and One Telecom, managing 15+ team members for day-to-day operations and 10+ team members for expansion projects.
- Served as Product SME for Mediation/CGF/IPLMS systems, resolving complex issues using Linux and telecom expertise to increase productivity and optimize workflows.
- Implemented Docker and Kubernetes solutions for containerized application deployment, achieving 50% reduction in deployment time and improved resource efficiency.
- Established monitoring infrastructure using Nagios, Grafana, and EMS for proactive issue detection and performance optimization across telecom network elements.
- Developed automation frameworks using Ansible, PowerShell, and Python scripts to streamline build, deployment, and custom configuration activities, reducing manual effort by 70%.
- Architected and implemented CI/CD pipelines through Jenkins, enabling continuous integration and automated testing for telecom mediation platforms.
- Managed source code repositories using Git, SVN, and Bitbucket, establishing branching strategies and code review processes to ensure code quality.
- Collaborated with vendor partners including Cisco, Nokia, Ericsson (EIL), and ZTE for technology integration, troubleshooting, and solution optimization.
- Troubleshot and resolved critical incidents within defined SLA, maintaining high customer satisfaction and minimizing revenue impact from system downtime.
- Acquired Sterlite Technologies Software Division
Sr. Tech Lead (DevOps)
Sterlite Technologies Ltd
11.2013 - 03.2023
- Delivered comprehensive technical operations management, reviewing 100% of infrastructure changes and ensuring adherence to best practices for enterprise telecom clients.
- Provided L3 operations and support to 20+ tier-1 and tier-2 clients including Vodafone Idea (VIL), Airtel, MTN, Zain, and One Telecom, managing 15+ team members for day-to-day operations and 10+ team members for expansion projects.
- Served as Product SME for Mediation/CGF/IPLMS systems, resolving complex issues using Linux and telecom expertise to increase productivity and optimize workflows.
- Implemented Docker and Kubernetes solutions for containerized application deployment, achieving 50% reduction in deployment time and improved resource efficiency.
- Established monitoring infrastructure using Nagios, Grafana, and EMS for proactive issue detection and performance optimization across telecom network elements.
- Developed automation frameworks using Ansible, PowerShell, and Python scripts to streamline build, deployment, and custom configuration activities, reducing manual effort by 70%.
- Architected and implemented CI/CD pipelines through Jenkins, enabling continuous integration and automated testing for telecom mediation platforms.
- Managed source code repositories using Git, SVN, and Bitbucket, establishing branching strategies and code review processes to ensure code quality.
- Collaborated with vendor partners including Cisco, Nokia, Ericsson (EIL), and ZTE for technology integration, troubleshooting, and solution optimization.
- Troubleshot and resolved critical incidents within defined SLA, maintaining high customer satisfaction and minimizing revenue impact from system downtime.
Linux System Administrator
Hewlett-Packard Global Soft Solution
12.2012 - 11.2013
- Managed IT infrastructure for banking client Capital One USA, maintaining 1000+ servers across CentOS, Red Hat, and Ubuntu platforms using HP automation tools.
- Orchestrated server installations and patch upgrades using HP Server Administration (HPSA) and HP Orchestration (HPOO) tools, ensuring compliance with security policies.
- Provided L1/L2 technical support, resolving customer issues and escalated problems within SLA commitments for critical banking infrastructure.
- Conducted onsite server installations and datacenter audits, ensuring infrastructure readiness and compliance with operational standards.
System Engineer
Tata Consultancy Services Limited (TCS)
11.2008 - 12.2012
- Installed and commissioned Sun Servers, SIS (Subscriber Integration System), and STP (Signal Transfer Point) systems on Unix/Linux/Solaris platforms for telecom infrastructure.
- Monitored system integrity, oversaw hardware and software installation, and performed routine testing for glitch detection and performance optimization.
- Provided technical direction to IT support teams, ensuring availability of critical technical resources for 24/7 operations.
- Designed and implemented security systems and redundant backup solutions to maintain data integrity and business continuity.
- Developed custom automation scripts to reduce manual intervention and improve operational efficiency.
Education
Bachelor of Engineering (B.E.) - Electronics & Communication
Faculty of Engineering & Technology, Gurukul Kangri Vishwavidyalaya (GKV)
Haridwar, Uttarakhand07-2008
Skills
DevOps tool proficiency
Cloud infrastructure monitoring with AWS CloudWatch
Experience with RHEL, CentOS, and Ubuntu
NMS and ITSM solutions experience
Mediation and network management expertise
Shell scripting proficiency
Proficient in Oracle and PostgreSQL
Lean Six Sigma (Green Belt) expertise
Team leadership and management
Accomplishments
- Successfully delivered 200+ enterprise projects across Government, BFSI, and Enterprise sectors with 95% on-time delivery rate and zero critical post-deployment issues.
- Led team of 30+ members across Managed Services, AMC, and Project Implementation, maintaining high employee engagement and low attrition rates.
- Deployed mission-critical projects internationally for tier-1 clients including Zain Kuwait, One Telecom Albania, Du Telecom Dubai, and Capital One USA.
- Architected AWS-based solutions leveraging EC2, ELB, Auto-scaling, CloudWatch metrics, and VPC for high-availability telecom applications.
- Developed comprehensive understanding of project cost management, end-to-end deployment strategies, and closure methodologies for large-scale implementations.
- Expert troubleshooting capabilities for AWS and RHEL infrastructure, with proficiency in modern DevOps stack including Git, Jenkins, Ansible, Docker, Kubernetes, Nagios, NMS, ITSM.
- Deep domain expertise in telecom Mediation/CGF/IPLMS systems with hands-on experience in network element integration and performance optimization.
Certification
Red Hat Certified Engineer (RHCE) – Certificate ID: 170-211-858
Interests
Music, Cricket, Reading, Technology Blogging
Timeline
Senior Onboarding Lead (Delivery)
Mindarray Ltd
04.2024 - Current
Sr. Tech Lead (DevOps)
Nimzo-I Technologies Private Limited
03.2023 - 04.2024
Sr. Tech Lead (DevOps)
Sterlite Technologies Ltd
11.2013 - 03.2023
Linux System Administrator
Hewlett-Packard Global Soft Solution
12.2012 - 11.2013
System Engineer
Tata Consultancy Services Limited (TCS)
11.2008 - 12.2012
Bachelor of Engineering (B.E.) - Electronics & Communication
Faculty of Engineering & Technology, Gurukul Kangri Vishwavidyalaya (GKV)