Sowmya G
Chennai
Summary
IT Professional with 15 years of experience in Capital Markets, Retirement and Savings, and Retail Banking. Accomplished Project Manager and Scrum Master with over 7 years of experience leading cross-functional teams to deliver projects on time and within budget. Proficient in Agile, Waterfall, and hybrid methodologies, with a strong focus on functional analysis and risk management in the 401(k) sector. Recognized for analytical problem-solving abilities and developing strategic solutions that enhance business performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Project Lead ( Scrum Master )
Mphasis
07.2025 - Current
- A modern Disputes application project was completed for Fiserv clients, involving the conversion of a legacy C++ platform to a new Java and React framework. The project was delivered by a global team operating out of Chennai, Pune, and the U.S.
- Managed three globally distributed squads in a C++ to Java/React conversion, developing API-based applications for Fiserv clients.
- Successfully coordinated development teams in Chennai and Pune with U.S.-based stakeholders to ensure the timely and successful delivery of Disputes applications.
- Responsible for monitoring the scrum processes and scrum meetings.
- Increase team efficiency and predictability and keep a close watch on KPI dashboards.
- Working for changes that will ensure quality and timeliness.
- Ensuring observance of DoD (Definition of done).
- Partner with Agile Coaches and other Scrum Masters across portfolios to lead continuous improvement opportunities with agile transformation.
- Bring disclosure and transparency throughout all levels of the enterprise to help foster trust.
- Helps identify organizational impediments to successful agile transformation and work with the leadership team to create effective strategies to overcome them.
- Maintenance of artifacts such as Product Backlog, Sprint Backlog, Burndown Charts, etc.
- Close cooperation and coordination with Product Owners, agile teams, and other Scrum Masters.
- Protect and challenge the Scrum team in self-organization and taking responsibility to achieve the goals without losing sight of the Program goals.
- Provide important artifacts in the form of meeting notes, documentation, follow-up items, etc.
- Prepare Sprint Status and Capacity Estimations reporting for the Development Team(s).
Technical Architect ( Scrum Master\Release & Change Management )
HCL Technologies Ltd.
10.2021 - 06.2025
- Managed two dedicated squads for HK and SG digitalization, plus one for Malaysia Cres Decommissioning.
- Gathered requirements with PO, conducted tech team walkthroughs, and communicated risks to leadership.
- Scheduled agile ceremonies; highlighted corrective actions and appreciations as suggested by team.
- Coordinated scrum of scrums to align interfaces and prevent plan deviations.
- Ensured stakeholder demos and UAT support were completed before production deployment.
- Prepared, attested release documentation; enforced change management policies and procedures.
- Evaluated proposed changes for risks and conflicts; chaired CAB meetings for decision facilitation.
- Oversaw code deployments in various environments, using CI/CD pipelines for automation.
Senior Service Manager
Wipro Pvt. Ltd.
10.2018 - 10.2021
- Oversee daily operations, manage service contracts and performance metrics (SLAs), and lead delivery teams for application support and maintenance in the DC domain.
- Act as subject matter experts (SMEs) within their area of the business, providing technical knowledge and guidance to both internal teams and sometimes external clients. This often involves mentoring and training junior analysts to develop their technical abilities and business understanding.
- Implement policies, standards, and performance metrics for continuous improvement. The role requires adherence to all regulatory and compliance rules, such as those related to 401(k) and 403(b) plans.
- Act as a change agent, supporting and implementing business strategies, improving existing processes, managing risks, and driving continuous service quality improvements.
- Ensure all activities adhere to regulatory and compliance rules and regulations, including specific rules (e.g. IRS regulations) related to DC plans.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Lead Analyst
Alight Solutions
04.2016 - 09.2018
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
- Managed development blueprints for current iteration work.
- Participated and owned portions of training and project hand-off.
- Participated in internal audits regarding quality management system.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
Setup Configuration Specialist
Hewitt Associates/ Aon Hewitt
08.2010 - 04.2016
- Ability to translate business requirements into technical solutions.
- Proficiency in using requirement gathering and project management tools.
- Understanding of systems engineering concepts.
- Excellent documentation skills.
- Ability to work independently and manage multiple tasks.
- Strong attention to detail and accuracy.
- Knowledge of best practices in IT and business operations.
Education
Master of Business Administration - Human Resource Management
College of Engineering (Distance Education)
Chennai01.2013
Bachelor of Engineering - Electronic and Communication Engineering
Sri Krishna College of Engineering
Chennai01.2010
Skills
- 401 K Domain Expert
- Predictive, adaptive, and hybrid methods of project management
- Change and release management
- Metrics and reporting
- Proficiency in agile project management tools (eg Jira, ADO)
- Risk management, conflict management, defect management
- Build tools: Jenkins, Azure DevOps CI/CD pipelines
- Project management tool: Jira 73, ADO, Enterprise Jira
- Document and collaboration tool: Confluence
- Change management tool: ServiceNow
Certification
- Certified Scrum Master (CSM), https://certification.scrumalliance.org/accounts/1231462-sowmya-g/certifications/1424125-csm, 08/01/23
- Certified SAFe 6 Agilist, 14033230-4600, 02/14/26
Timeline
Delivery Project Lead ( Scrum Master )
Mphasis
07.2025 - Current
Technical Architect ( Scrum Master\Release & Change Management )
HCL Technologies Ltd.
10.2021 - 06.2025
Senior Service Manager
Wipro Pvt. Ltd.
10.2018 - 10.2021
Lead Analyst
Alight Solutions
04.2016 - 09.2018
Setup Configuration Specialist
Hewitt Associates/ Aon Hewitt
08.2010 - 04.2016
Master of Business Administration - Human Resource Management
College of Engineering (Distance Education)
Bachelor of Engineering - Electronic and Communication Engineering
Sri Krishna College of Engineering