JAYESH SHINDE
MUMBAI,MAHARASHTRA
Summary
Results-driven collections professional with proven track record in managing accounts and achieving collection targets. Well-versed in negotiating with clients and implementing effective strategies to reduce outstanding balances. Known for exceptional teamwork and adaptability, consistently delivering results and fostering cooperative work environment.
Overview
16
16
years of professional experience
Work History
State Collection Manager
Hero FinCorp
11.2025 - Current
- Developed and implemented streamlined processes for debt recovery, enhancing operational efficiency across departments.
- Trained and mentored staff on best practices in collections, fostering a culture of continuous improvement.
- Analyzed collection data to identify trends and inform strategic decision-making for revenue enhancement.
- Handling bucket X to infinite with partnership product like Credit Vidya, Paytm & Paisabazaar, handling entire Maharashtra & Goa region
- Led collections team to improve recovery rates through targeted strategies and effective communication.
AREA COLLECTION MANAGER
ONE 97 Communication Ltd-PAYTM
11.2023 - 10.2025
- Manage a team of 7 agency managers and oversee the operations of 10 collection agencies in the Mumbai and Pune regions.
- Develop and implement strategies for effective debt recovery and delinquency management.
- Conduct regular performance evaluations and provide coaching and support to agency managers to achieve collection targets.
- Analyze data and trends to identify areas for improvement and optimize collection processes.
- Collaborate with internal stakeholders to streamline communication and enhance efficiency in the collection process.
Cluster Collection Manager
Navi Finserve Ltd
01.2023 - 07.2023
- Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous process improvements.
- Led and managed collections team members through a variety of motivational techniques, minimizing arrears and write-offs.
- Executed procedures and policies to facilitate timely payments, maintaining high level of customer retention.
- Audited existing accounts in system to detect fraud and discrepancies and validate authenticity.
- Implemented terms of credit for new clients to manage timely payments and avoid defaults.
- Negotiated re-payment plans by investigating cause of delinquent payments to help recover debt and meet deadlines.
- Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.
- Led collections team to optimize recovery processes and reduce outstanding debt.
Area Collection Manager
Indiabulls Consumer, Lower Parel
04.2018 - 12.2022
- Develop and manage collections and credit programs
- Supervise inquiry of credit risk in clients and providers and observe the collection of totals due to association and handle the daily activities of Collection teams
- Plan collection policies and processes and check its implementation
- Encourage and train the subordinates, appraise and evaluate Team member's performance and offering counseling
- Direct and handle the daily activities of Collections Team
- Oversee billing and invoicing, recovery
- Legal proceeding and foreclosures
- Assist hire and train employees, evaluate staff's performance
- Make calls to clients with the delinquent accounts
- Developed and implemented a collections bonus program resulting in increased collections and improved relations between management and staff
- Increased daily collections recovery through the development of dialer processes to increase contacts
- Achieved over 97% on monthly basis on 0-30 bucket and 85% on 60 bucket, 75% on 90 bucket.
Sr. Collection Manager
Suryoday Small Finance Bank Limited
03.2016 - 03.2018
- Manage all stage of collections for 5 geographical locations
- Tasked to increase overall collections and recognize alow performing collection unit of 14 people
- Established a 3 phase collection unit consisting of account receivable, in-house collection and outside
- Developed and implemented all policies and procedure, collection strategies, resource allocation and inventory flowfor each collection unit
- Reduced staff to 5 collectors and increased overall revenue
Collection Manager
Equitas Small Finance Bank
09.2013 - 02.2016
- Negotiating resolution deals with defaulting borrowers
- Visit and trace delinquent client
- Achieve collection targets (i.e
- Online and Offline Collection)
- Digital Collection Via Apps.- E-NACH
- Ensure compliance with provision laid down in FDCP
- Update proper feedback for each account
- Provide proper inputs to business
- Updates customer financial reporting as required
- Develops new vendor relationships and manages ongoing customer and vendor relationship.
Development Manager
Axis Securities Business
03.2010 - 08.2013
- Identify new sales leads
- Pitching products and services
- Maintaining fruitful relationship with existing customers
- Responsible for maintaining and expanding existing company relationships for Commercial Equipment Vehicle Finance (CEVF) division
- Solicit new business from prospective customers and call on existing or prospective customer within the framework of business development call program
- Responsible for documents calls and result and make reports to management as required
- Discuss customer needs, problems and complaints and arrange for meeting between customer or prospective customer and representative of various company functional areas
- To compile and analyze statistics pertinent to the client's business development program and makes recommendations or suggestions as appropriate.
Education
Certificate of Higher Education - Art
New English School Walan
Raigad03.2002
Bachelor of Arts - Arts
JRN UNIVERSITY RAJASTHAN
RAJASTHAN03.2008
Skills
- Conflict Resolution
- Interpersonal and Written Communication
- Inspection Reviews
- Public Speaking
- Team Management
- Google Workspace
- Communication Skills
- Risk Analysis
- Client Acquisition
Additional Information
- Handling Tableau Data
- Managing Google Sheets
- Managing end to end Geo Tagging and Data Santrum
- Deep Dive with Stake holders
- Performance Review Calls
Timeline
State Collection Manager
Hero FinCorp
11.2025 - Current
AREA COLLECTION MANAGER
ONE 97 Communication Ltd-PAYTM
11.2023 - 10.2025
Cluster Collection Manager
Navi Finserve Ltd
01.2023 - 07.2023
Area Collection Manager
Indiabulls Consumer, Lower Parel
04.2018 - 12.2022
Sr. Collection Manager
Suryoday Small Finance Bank Limited
03.2016 - 03.2018
Collection Manager
Equitas Small Finance Bank
09.2013 - 02.2016
Development Manager
Axis Securities Business
03.2010 - 08.2013
Certificate of Higher Education - Art
New English School Walan
Bachelor of Arts - Arts
JRN UNIVERSITY RAJASTHAN