Vishal V Kurup
DUBAI
Summary
Page 1 of 2 Customer service/Call center associate/Accountant I intend to structure my growth in pace with the ever-changing corporate environment. Make my learning curve move linearly along with the growth of my functional skills coupled with overall personality development to face the challenging times ahead. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
BRANCH SALES MANAGER/INVESTMENT MANAGER
DHANLAXMI BANK/BAJAJ ALLIANZ LIFE INSURANCE COMPANY
Kottayam,Kerala,India
10.2022 - Current
- ,One of the leading private-sector banks in South India
- Have a strong background in insurance & risk management
- Sales and services for life insurance products
- Accomplishing the sales targets of more than 100%
- Have developed core competencies in team building, team management, business relationship management, communication skills, and problem-solving
- Got promoted from executive relationship manager to Branch sales manager in the second year for the incredible performance in sales targets
- Resolved customer complaints to maintain a high level of satisfaction.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
SENIOR CUSTOMER RELATION OFFICER
DM HEALTH CARE
Dubai, United Arab Emirates
02.2018 - 02.2022
- Aster DM Healthcare is a private company headquartered in Dubai, United Arab Emirates
- Responsible for inspecting doctor specializations and appointment availability in different locations in the UAE
- Overall accountability for collecting the suggestions and opinions of customers and submitting the feedback to the operation manager
- Identify interested and qualified customers to provide additional information
- Received performance awards 3 times in a row.
- Addressed public questions, complaints and requests and provided necessary assistance.
CO-OPERATIVE
BANK LTD NO, Operative Bank Limited
Pathanamthitta,Kerala,India
07.2016 - 07.2017
- Set up by the Government of Kerala, India
- Preparation of cash payment and bank transfer note
- Preparation of bank reconciliation
- Preparation of journal
- Maintaining day-to-day office-related filing and other functions, cash disbursement, etc.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to branch growth with exceptional cross-selling of bank products and services.
Education
B.com - undefined
St. Dominic's College
03.2016
Bachelor of Arts - commerce
St.Dominics College
Kanjirapally, Kottayam, India03.2016
Skills
- Problem-Solving
- Adaptability sales
- Banking Leadership
- Teamwork Positive attitude
- Patience Flexibility
- Customer service
- Call center
- Conflict resolution
- Database Main
- Quick learner Receptionist
- Business development skill
- CERTIFICATES
- Computerized Accounting Tally
- ERP9 (04/2016)
- Hindi
- TECHNICAL
- SKILLS
- MS Office
- Excel, Word, Power Point, Outlook
- Computerized Accounting
- Tally ERP9
Additional Information
- HONOR AWARDS , Service Excellence Awards for the FY 2022-2023 (10/2022 - 03/2023) Bajaj Allianz life insurance company ltd Service Excellence Awards for Customer Relations FY 2018- 2019 and 2020-2021 (03/2020 - 03/2021) Aster DM Health Care Dubai, Achievements/Tasks Achievements/Tasks Achievements/Tasks
Timeline
BRANCH SALES MANAGER/INVESTMENT MANAGER
DHANLAXMI BANK/BAJAJ ALLIANZ LIFE INSURANCE COMPANY
10.2022 - Current
SENIOR CUSTOMER RELATION OFFICER
DM HEALTH CARE
02.2018 - 02.2022
CO-OPERATIVE
BANK LTD NO, Operative Bank Limited
07.2016 - 07.2017
B.com - undefined
St. Dominic's College
Bachelor of Arts - commerce
St.Dominics College