Jayesh Tanwar
Mumbai
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction. Excelled in problem-solving and interpersonal communication, significantly improving client retention. Achieved notable success in cross-selling and resolving complex customer issues, driving forward positive outcomes and robust growth.
Overview
2
2
+ Years of professional experience
1
1
Certification
Skills
- MS Office
- Interpersonal Skills
- Reporting Skills
- Negotiation and Persuasion
- Cross selling
- Business Development
- Decision-making capabilities
- Problem-solving abilities
Work History
Retail Banker
Axis Bank | Citi Bank
03.2022 - Current
Deputy Manager ( since 04/2024 )
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems and complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager ( 03/2023 - 03/2024 )
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Conducted outbound calls to non-resident clients with bank accounts as part of a specialized team project.
- Followed through with client requests to resolve problems of acquisition of Citi Bank by Axis Bank.
Phone Banking Officer ( 03/2022 - 02/2023 )
- Handled customer inquiries and issues related to credit card services, providing exceptional customer support.
- Managed leads and Cross-selling for prospects interested in specific bank products such as loans and credit cards.
- Assisted customers in raising disputes for fraudulent transactions, ensuring swift and accurate resolution.
- Addressed concerns and provided personalized support to an elite customer base regarding their credit card accounts.
Internship Experience
Voice Vision ( 09/2017 - 03/2018 )
NGO for People with Disabilities
Intern
- Candidate Registration: Managed the registration process for candidates, ensuring accurate and complete information was collected.
- Database Collection: Compiled and maintained a detailed database of candidates, including relevant personal and contact information.
- Presentation Creation: Developed informative and visually appealing PowerPoints for a booklet aimed at facilitating matrimonial matches.
- Event Management: Organized and managed a day event, coordinating various aspects such as venue, schedule, and participant engagement.
- Post-Event Administration: Handled administrative and logistical tasks following the event, ensuring smooth follow-up and record-keeping.
Education
Bachelor of Commerce -
2020
- 6.82 CGPA
Higher Secondary Education -
2017
- Final Grade: 72 %
High School -
2015
- Final Grade: 79 %
Certification
- PG Program in Investment Banking and Financial Modeling from Data Trained - 04/2024
Languages
- English
- Hindi
- Marathi
- Gujarati
Additional Information
Awards: best employee for contribution in Customer Satisfaction by CITI BANK. (2022)
Hobbies : Chess, Cricket, Travelling, Reading Spiritual Books.
Volunteer at NGO : Food For Life Campaign.
Timeline
Retail Banker - Axis Bank | Citi Bank
03.2022 - Current
Ghanshyamdas Saraf College of Arts & Commerce - Bachelor of Commerce,
Durgadevi Saraf Junior College - Higher Secondary Education,
Ramniwas Bajaj English High School - High School,
- PG Program in Investment Banking and Financial Modeling from Data Trained - 04/2024
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