Jayesh Tanwar
Mumbai
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction. Excelled in problem-solving and interpersonal communication, significantly improving client retention. Achieved notable success in cross-selling and resolving complex customer issues, driving forward positive outcomes and robust growth.
Overview
2
2
+ Years of professional experience
1
1
Certification
Skills
- MS Office
- Interpersonal Skills
- Reporting Skills
- Negotiation and Persuasion
- Cross selling
- Business Development
- Decision-making capabilities
- Problem-solving abilities
Work History
Retail Banker
Axis Bank | Citi Bank
03.2022 - Current
Deputy Manager ( since 04/2024 )
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems and complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager ( 03/2023 - 03/2024 )
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Conducted outbound calls to non-resident clients with bank accounts as part of a specialized team project.
- Followed through with client requests to resolve problems of acquisition of Citi Bank by Axis Bank.
Phone Banking Officer ( 03/2022 - 02/2023 )
- Handled customer inquiries and issues related to credit card services, providing exceptional customer support.
- Managed leads and Cross-selling for prospects interested in specific bank products such as loans and credit cards.
- Assisted customers in raising disputes for fraudulent transactions, ensuring swift and accurate resolution.
- Addressed concerns and provided personalized support to an elite customer base regarding their credit card accounts.
Internship Experience
Voice Vision ( 09/2017 - 03/2018 )
NGO for People with Disabilities
Intern
- Candidate Registration: Managed the registration process for candidates, ensuring accurate and complete information was collected.
- Database Collection: Compiled and maintained a detailed database of candidates, including relevant personal and contact information.
- Presentation Creation: Developed informative and visually appealing PowerPoints for a booklet aimed at facilitating matrimonial matches.
- Event Management: Organized and managed a day event, coordinating various aspects such as venue, schedule, and participant engagement.
- Post-Event Administration: Handled administrative and logistical tasks following the event, ensuring smooth follow-up and record-keeping.
Education
Bachelor of Commerce -
2020
- 6.82 CGPA
Higher Secondary Education -
2017
- Final Grade: 72 %
High School -
2015
- Final Grade: 79 %
Certification
- PG Program in Investment Banking and Financial Modeling from Data Trained - 04/2024
Languages
- English
- Hindi
- Marathi
- Gujarati
Additional Information
Awards: best employee for contribution in Customer Satisfaction by CITI BANK. (2022)
Hobbies : Chess, Cricket, Travelling, Reading Spiritual Books.
Volunteer at NGO : Food For Life Campaign.
Timeline
Retail Banker - Axis Bank | Citi Bank
03.2022 - Current
Ghanshyamdas Saraf College of Arts & Commerce - Bachelor of Commerce,
Durgadevi Saraf Junior College - Higher Secondary Education,
Ramniwas Bajaj English High School - High School,
- PG Program in Investment Banking and Financial Modeling from Data Trained - 04/2024
Similar Profiles
Nidhi AgrawalNidhi Agrawal
Branch Relationship Officer at Erstwhile AXIS Bank(CITI Bank India)Branch Relationship Officer at Erstwhile AXIS Bank(CITI Bank India)
TRINA CHATTERJEETRINA CHATTERJEE
Assistant Manager at AXIS BANK(ERSTWHILE CITI BANK)Assistant Manager at AXIS BANK(ERSTWHILE CITI BANK)
K.S.NAVEENA VARSAK.S.NAVEENA VARSA
Assistant Manager at CITI BANK N.A - AXIS BANKAssistant Manager at CITI BANK N.A - AXIS BANK