Jayshankar Prasad Singh
Summary
Jayshankar (Jay) is an Account Delivery Leader (ADL) in DXC Technology, responsible for managing multi-million-dollar IT outsourcing services of Testing, App development, Product Engineering, Apps Security, Audit services, program governance, Release management, Operation support (10 million $, 250 + resources) for a large bank in Europe. Jay holds certifications in Agile Project Management (PMI-ACP), Program Management (PgMP), and Project Management (PMP) Professional. He is highly skilled in Account delivery management, P&L, Business transitions, and transformation programs. Jay possesses extensive hands-on experience in leading program management for multifunctional, large end-to-end technology implementation projects throughout their lifecycle, from planning and delivery assurance to verification, tracking, reporting, risk mitigation planning, execution, and post-go-live support. He has cross-cultural experience and excellent client-facing skills, having worked with clients in multiple geographies. His expertise includes organizational restructuring initiatives, strategic planning, a strong customer orientation, leveraging data-driven portfolio/program management, and program governance. Jay has successfully executed many large-scale programs and project portfolios, with extensive experience in managing agile, DevOps, and Waterfall large and complex programs/projects, product engineering, involving multiple clients and internal stakeholders. He has previously coached teams ranging in size from 50 to 250 people and completed projects with budgets ranging from $15 million to $30,000. Jay has also worked with Centre of Practices (CoP) and Shared Services teams on new offerings and up-selling/cross-selling services among delivery units and clients.
Overview
23
23
years of professional experience
8
8
Certifications
Work History
Account Delivery Leader
DXC Technology
11.2016
- Responsible for managing a large Account Engagement, a multi-million-dollar contract for Testing Services (Specialized Testing and Functional Testing), Application Development, Product Engineering, DevOps, Audit, and Legacy applications modernization (using a low code platform generator such as an Outsystems) for one of the largest banks in Europe
- Implemented industry-standard best practices for UI/API automation, performance testing, accessibility, and security testing across multiple projects
- Automated Test coverage increased from 40% to 70%
- Directly managed a team of experts specializing in performance testing, automation, accessibility, and security testing
- Led a Research & Development group within the Center of Excellence (CoE) to drive innovation and optimize quality processes
- Conducted Proof of Concepts (POCs) for new tools and technologies and provided recommendations for tool adoption
- Collaborated with globally dispersed teams and stakeholders to ensure consistent implementation of quality practices
- Led quality maturity assessments for products, identifying areas for improvement and providing strategic recommendations
- Transitioned 300+ application QA functions and managed the ramp-up plan to 250+ resources
- Increased automation testing engagement and test coverage across all test types
- Delivered new/enhanced products that delight customers and users at scale
- Demonstrated exceptional leadership skills, technical expertise, and client satisfaction
- Reduced project cycle time by 20% through process migration and restructuring the IT operating model
- Set up tools and standards for managing the program
- Identified new opportunities and new business streams within BUs or new business units.
Sr Manager
Hewlett Packard Enterprise Group
09.2011 - 11.2016
- Managed Program management office (PMO) for a large Transition and Transformation program of 90 million USD
- Managed integrated delivery plan of 20+ vendor products, 30 Project Managers, Project Reviews, and remediation of troubled projects
- Successfully managed program launches and landing of the Bank's new technology platform
- Transitioned 100+ member team support and development outsourcing service from the US to India for one client from the healthcare industry
- Migrated a process flow for new enhancement and change requests from the Waterfall life cycle model to the Agile methodology
- People management of team Size 70 (Peak Size 100)
- Managed migration and production support of Legacy applications of multiple Microsoft Technology stack and IT infrastructure to Cloud for one of the largest reinsurance players in the USA
- Provided leadership and guidance to multiple, concurrent programs and projects
- Launch learning and training programs
- Managed fiscal plan regarding the yearly total budget for labor costs, tools, and capital expenditures
- Negotiated and managed external IP, tools, and sourcing partners and/or vendors as necessary
- Responsible for recruiting, motivating, and directing the efforts of the software engineering team.
Program Manager
Sony India Pvt. Ltd.
03.2011 - 09.2011
- Oversee multiple in-house projects in Java and J2EE technology across all phases of development
- Prepared business cases, project initiation documents, project scope, estimates, contractual documents, high-level roadmap, master schedule, high-level design, requirement understanding, migration strategy document, and project plan document
- Provided leadership role to COE for APAC region.
Manager
Siemens IT Solutions
07.2010 - 03.2011
- Delivery Management of Multiple Accounts in the BFSI domain for application support and enhancement
- Preparation/review of Project Scope Estimates and contractual documents
- Road Map and Master Schedule Preparation
- Relationship Management, Phase Gate Review, Audits, and Project Management Reviews.
Project Manager
HCL Technology Ltd
09.2003 - 07.2010
- Oversee solutions, design and execution, monitoring, and control of multiple projects across all phases of development in the Back-office settlement domain for one of the European Bank
- Experience working in a captive unit of a Large Bank.
Education
MBA - Accounting And Finance
XLRI
Jamshedpur, India 04.2001 -
Skills
Program/Portfolio management
undefinedCertification
Program Management Professional (PgMP)
Program Management Tools
- JIRA
- Asana
- DevOps Tools
- HPQC
- Trello
- Microsoft tools MPP
- Power BI
- Workday
- UX/UI design tools
- Confluence
Academic Qualification
- B.E in Mechanical engineering from Bhagalpur University
- Executive General Management Senior Leadership 1-year Program (XLRI - Xavier School of Management)
- Doctoral Scholar from Swiss School of Business and Management Geneva.
Timeline
Account Delivery Leader
DXC Technology
11.2016
Sr Manager
Hewlett Packard Enterprise Group
09.2011 - 11.2016
Program Manager
Sony India Pvt. Ltd.
03.2011 - 09.2011
Manager
Siemens IT Solutions
07.2010 - 03.2011
Project Manager
HCL Technology Ltd
09.2003 - 07.2010
MBA - Accounting And Finance
XLRI
04.2001 -
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