MS Office (Excel, PowerPoint, Word, Outlook)
JAYSHREE M. RAO
Mumbai,MH
Summary
Dynamic and results driven Project Coordinator and Customer Service Professional with over 8 years of experience in client management, process coordination, and team leadership. Expertise in stakeholder engagement, data reporting, and operations support spans diverse sectors, including finance, development, and travel. Proven track record of streamlining operations and enhancing service delivery through strategic communication and efficient project execution. Skilled in fostering collaborative environments that drive productivity and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Project Coordinator
Swasti Health Care Catalysts
01.2025 - Current
- Manage and coordinate end-to-end project operations, ensuring full compliance with client and organizational standards.
- Handle customer support, data management, and reporting, improving client satisfaction and operational transparency.
- Collaborate with cross-functional teams to identify process gaps and drive continuous improvement initiatives.
- Track daily project progress, maintain dashboards, and generate weekly reports for management review.
- Support onboarding and training for new associates to ensure adherence to project guidelines and SLAs.
- Maintain accurate customer databases and documentation for audit and compliance purposes.
- Coordinate directly with client representatives to resolve escalations and maintain service quality benchmarks.
- Contributed to achieving 100% on-time project deliverables by ensuring smooth coordination between internal and external stakeholders.
- Recognized by management for reliability and attention to detail in execution of project workflows.
Project Coordinator Walmart Vriddhi Project
Swasti Health Care Catalysts
07.2023 - 01.2025
- - Spearheaded coordination for Walmart Vriddhi supporting MSMEs and entrepreneurs.
- - Assisted 100+ entrepreneurs with training, mentorship, and digital business tools.
- - Managed stakeholder communication, scheduling, and logistics ensuring program success.
Customer Support Executive
K2K Expeditions (Tours & Travel)
05.2019 - 04.2021
- - Delivered personalized travel solutions and end-to-end itinerary management.
- - Handled customer queries, bookings, and post-travel feedback maintaining high satisfaction.
- - Promoted travel services through consultative selling and repeat engagement.
Team Leader
Veenus Consultancy (Airtel Recovery Department)
04.2014 - 12.2014
- - Supervised 8-member team in debt recovery operations ensuring monthly targets.
- - Negotiated payment plans and settlements maintaining professional relationships.
Team Leader
A1 Enterprises (Airtel Recovery Department)
09.2010 - 09.2012
- - Managed a 7-member team handling customer account recovery and dispute resolution.
- - Enhanced collection efficiency through data tracking and team performance monitoring.
Education
Master of Arts - Hindi Literature
SNDT Women's Mumbai University
Mumbai, India06-2017
Bachelor of Arts -
SNDT Women's Mumbai University
Mumbai, India06-2015
High School Diploma -
Undergraduate Education Training (U.E.T.) Pune University
Pune, India06-2011
Secondary School Certificate (S.S.C.) -
Navjivan High School, Maharashtra Board
Mumbai, India06-2002
Skills
- Project management and reporting
- Client relationship development
- Stakeholder engagement expertise
- Leadership in training initiatives
- Operational efficiency enhancement
- Travel & Client Service Management
Accomplishments
- Successfully coordinated two large-scale corporate projects — Godrej Housing Finance and Walmart Vriddhi — ensuring 100% on-time deliverables and smooth client communication.
- Streamlined reporting and data management processes, improving project tracking efficiency by 20%
- Supported over 100+ small business Women SME and entrepreneurs through program facilitation and mentorship coordination under the Walmart Vriddhi initiative
- Achieved a 95% client satisfaction rate while managing travel bookings, client queries, and feedback at K2K Expeditions.
- Led and mentored teams of 7–8 members in debt recovery departments, consistently meeting monthly targets.
- Introduced new tracking methods that enhanced team productivity and reduced follow-up delays by 15%.
- Awarded as Best Team Leader and appreciation by management for dependability and consistent project support during tight deadlines
Software
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Gujarati
Advanced (C1)
Timeline
Project Coordinator
Swasti Health Care Catalysts
01.2025 - Current
Project Coordinator Walmart Vriddhi Project
Swasti Health Care Catalysts
07.2023 - 01.2025
Customer Support Executive
K2K Expeditions (Tours & Travel)
05.2019 - 04.2021
Team Leader
Veenus Consultancy (Airtel Recovery Department)
04.2014 - 12.2014
Team Leader
A1 Enterprises (Airtel Recovery Department)
09.2010 - 09.2012
Master of Arts - Hindi Literature
SNDT Women's Mumbai University
Bachelor of Arts -
SNDT Women's Mumbai University
High School Diploma -
Undergraduate Education Training (U.E.T.) Pune University
Secondary School Certificate (S.S.C.) -
Navjivan High School, Maharashtra Board