Jayshree Srikakolum

• Managed cloud-based services, including deployment and troubleshooting in Exchange Online, Security and Compliance, and Azure AD.
• Provided technical support and guidance to staff, enhancing their understanding of infrastructure components.
• Creating, managing, and monitoring policies and rules in Office 365.
• Developing and implementing PowerShell scripts to automate administrative tasks and optimize workflow efficiency.
• Streamlined data backup and recovery processes, significantly reducing potential data loss risks.

• Provide technical support to Level 1 (L1) engineers for issues related to Exchange Online, Security & Compliance, and Azure services.
• Document and update logs for escalated tickets, ensuring adherence to the action plan through daily monitoring.
• Engage in direct client and L1 calls to assist with escalations and critical issues.
• Develop knowledge base articles and conduct training sessions across teams to enhance technical proficiency.
• Collaborate with Technical Advisors (TA), Subject Matter Experts (SEE), and Product Groups (PG) for advanced troubleshooting and issue resolution.

• Troubleshoot mailbox licensing issues in Exchange Online.
• Diagnose and resolve issues within the Security & Compliance portal.
• Investigate and troubleshoot mail flow disruptions.
• Configure and assign retention policies to users.
• Address SharePoint permission and inheritance issues.
• Resolve check-in, discard check-out, and sharing policy concerns in SharePoint.
• Troubleshoot Exchange Online mailbox permission issues.
• Assist with SharePoint site recovery and OneDrive restoration.
• Troubleshoot site publishing issues and manage People & Groups configurations.

Exchange Online and Hybrid Environment Management. Security, Compliance & Identity Management Azure AD and Authentication Management. Mail flow, migration, and infrastructure management. Collaboration and technical support.

• Configure and manage Exchange Online and Hybrid Exchange environments, ensuring seamless mailbox migrations and mail flow between on-premises and Office 365.
• Troubleshoot issues related to Outlook Web Access (OWA), Outlook connectivity, address book synchronisation, and mobile devices.
• Configure and manage transport rules, Data Loss Prevention (DLP) policies, and journal rules to enhance email security and compliance.
• Perform mailbox provisioning, retention policy management, and mailbox hold configurations.
• Strengthen Office 365 security using Microsoft Exchange Online Protection (EOP), SPF, DMARC, DKIM, ATP, anti-spam, and anti-malware policies.
• Configure Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and GAL segmentation to enhance security and access control.
• Conduct content searches, eDiscovery searches, and email encryption configurations to ensure compliance with security policies.
• Manage and troubleshoot Azure Active Directory (Azure AD) integration with Office 365.
• Configure and troubleshoot Directory Synchronization (DirSync) and Azure AD Connect, resolving provisioning and synchronization issues.
• Setting up conditional policies and Azure identity management.
• Diagnose and resolve mail flow issues in both Exchange On-Premises and Exchange Online, including Non-Delivery Reports (NDRs), SMTP relay, and inbound/outbound connectors.
• Deploy and troubleshoot Hybrid, Cutover, and IMAP migrations, ensuring smooth transitions whilst managing mail flow.
• Configure Cross-Premises Free/Busy sharing for hybrid environments.
• Collaborate with cross-functional teams to resolve complex technical issues across Exchange, Azure AD, and Office 365.
• Provide guidance on best security practices to mitigate email threats, spam filtering, and false positive mitigation.
• Develop and implement PowerShell scripts for automation and administrative efficiency.
• Offer technical support and expertise in troubleshooting and resolving customer escalations related to Exchange Online, mail flow, and identity management.

• Provide dedicated support for executive users, ensuring seamless IT operations.
• Monitor and manage LAN and WAN networks for BSNL and MTNL links.
• Configure and troubleshoot routers and switches to maintain network stability.
• Coordinate field support for network outages and link failures.
• Design and configure network topologies based on client requirements.