MS - Office 365
Hi, I’m
JAY TAMRAKAR
Portfolio Manager
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
years of professional experience
8
years of post-secondary education
1
Language
Work History
Bharti Airtel LimitedGurgaon
Program Management - Node Fiberization
10.2022 - Current
Job overview
- Program management for fiber rollout for mobility tower and intercity fiber deployment for backhaul.
- Driving the culture of FRT in digitization initiatives for quality drives such as Acceptance testing, ATC for invoice.
- Active involvement in contracts drafting, ensuring that vendors meet their obligations, and resolving any issues that arise.
- Active involvement in sourcing , onboarding , execution and governance of the work progress.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
RANext Technologies Private LimitedGurgaon
Program Manager
07.2021 - 10.2022
Job overview
- Complete Program management for launch of integrated applications for support applications for ground & non ground staff.
- Complete development and Rollout of Work force management application for various field & Non field processes like, Installation, Fault Repair, Churn, Note for approval, NOC ticket management
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managing RFP conversion to business case with complete solution proposal for the Govt. telecom Projects.
Shyam Spectra Private LimitedGurugram
Field Operations Specialist
05.2017 - 06.2021
Job overview
- As a product owner managed complete program management for the digital transformation for customer and network impacting processes.
- End to end rollout of application post development, QC, UAT, Training for installation, Fault repair, Churn management, NOC Ticket support from the ground team End to end rollout of application post development, QC, UAT, Training for installation, Fault repair, Churn management, NOC Ticket support from the ground team
- Supported high-impact projects to further improve and expand existing processes and procedures.
- Worked with cross-functional teams to drive process and system improvements.
- Produced, assessed and distributed monthly project status reports to identify possible issues.
Bharti Airtel LimitedIndore
Project Manager
10.2009 - 04.2017
Job overview
- End to end program management for fiber rollout for Enabling readiness of MPLS for service provisioning for critical for 3G & 4G launch at MPCG.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Maintaining adherence to safety standards through weekly safety meetings
- Negotiated and managed third-party contracts related to project deliverables.
Tata Teleservices LimitedKarnal
Customer Service Department Head
08.2007 - 10.2009
Job overview
- Identified opportunities and found solutions for continuous improvement.
- Led, built and developed team for modeling service excellence.
- Organized and balanced multiple priorities within fast-paced environment.
- Submitted reports to senior management to aid in business decision-making and planning.
- Responsible for rolled-out of service centers for all products across Haryana Circle.
Bharti Airtel LimitedBhopal
Field Operation Lead
09.1999 - 08.2007
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Responsible for field operations for entire MPCG which comprises of 43 locations.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
Ultra TechBhopal
Field Engineer
06.1999 - 08.1999
Job overview
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Applied expertise in comprehensive root cause failure analysis.
Education
PMI InstituteOnline
Project Management Professional (PMP)
09.2020 - 09.2020
Institute of Management TechnologyGhaziabad
MBA from Operations and Systems
06.2005 - 06.2010
Madhya Pradesh Technical BoardBhopal
Diploma in Electronics And Telecommunications from Electronics & Telecommunications
06.1996 - 08.1999
Barkatullah VishwavidyalayaBhopal
Bachelor of Arts from Sociology
06.1999 - 06.1999
UdemyOnline
Six Sigma Black Belt Certification
05.2020 - 05.2020
Scrum StudyOnline
Scrum Fundamental Certified from Scrum Fundamental
02.2020 - 02.2020
Skills
Portfolio management
Partner Program management
Audit and Governance
Digitization
Process re-engineering
Quality Management
Team Management
Accomplishments
- End to end implementation of Field force automation for enhancing field productivity.
- Integration of INAS (GPON NMs) with CRM resulted in 60% AHT reduction
- Special appreciation by CEO & Network Director for enabling backhaul readiness for Fiber rollout in showcase towns
- Elevated Circle B2B performance to No. 1 position PAN India, across all business delivery parameters
- Six Sigma Green Belt for enhancing the effectiveness of “End to End AT”
- Silver Award from HUB CTO for Broadband Fault reduction
Software
MS Projects
Mind Maps
MS - Power BI
MS - Power Apps
Timeline
Program Management - Node Fiberization
Bharti Airtel Limited
10.2022 - Current
Program Manager
RANext Technologies Private Limited
07.2021 - 10.2022
PMI Institute
Project Management Professional (PMP)
09.2020 - 09.2020
Udemy
Six Sigma Black Belt Certification
05.2020 - 05.2020
Scrum Study
Scrum Fundamental Certified from Scrum Fundamental
02.2020 - 02.2020
Field Operations Specialist
Shyam Spectra Private Limited
05.2017 - 06.2021
Project Manager
Bharti Airtel Limited
10.2009 - 04.2017
Customer Service Department Head
Tata Teleservices Limited
08.2007 - 10.2009
Institute of Management Technology
MBA from Operations and Systems
06.2005 - 06.2010
Field Operation Lead
Bharti Airtel Limited
09.1999 - 08.2007
Field Engineer
Ultra Tech
06.1999 - 08.1999
Barkatullah Vishwavidyalaya
Bachelor of Arts from Sociology
06.1999 - 06.1999
Madhya Pradesh Technical Board
Diploma in Electronics And Telecommunications from Electronics & Telecommunications
06.1996 - 08.1999