J.Bernard SHAW
Bangalore
Summary
Dynamic Assistant Store Manager at Swiggy Instamart with a proven track record in inventory management and operational efficiency. Expert in staff training and customer service, successfully maintaining high satisfaction levels while optimizing store performance. Adept at implementing stock replenishment strategies, ensuring product availability, and fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Swiggy Instamart
03.2020 - 11.2025
- Managing 3 thousand OPD per day with SOP metrics that O2B below 2.7 min
- Assisted in daily store operations and ensured inventory accuracy.
- Coordinated team schedules to optimize staffing and service levels.
- Trained new staff on store policies and customer service standards.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Implemented stock replenishment strategies to ensure product availability.
- Collaborated with management to improve operational efficiency and workflow processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Tracking wastage and maintaining CPO of below 1 rupees
- Tracking wastage of pilferage and damages
- Maintaining ideal manpower as per SOP and maintaining POD metrics
House Keeping Supervisor
Nissi Cleaning Service
Bangalore
03.2018 - 09.2019
- Oversaw daily cleaning operations for residential and commercial properties.
- Trained and supervised housekeeping staff on cleaning protocols and safety standards.
- Scheduled staff shifts to optimize coverage and efficiency during peak hours.
- Managed inventory of cleaning supplies and equipment for effective service delivery.
- Coordinated with clients to customize cleaning plans based on specific needs.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Technician
RK Infotech Systems
Bangalore
04.2014 - 01.2018
- Operated diagnostic tools to troubleshoot hardware and software issues.
- Collaborated with team members to streamline repair processes and workflows.
- Maintained accurate records of service requests and completed tasks.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Having a strong leadership with employee handling
- Engage, Connect, Collaborate & Co-Operate with fellow colleagues on any system service & providing solutions.
- System servicing both Laptop & Desktop including software updating & Hardware Repairing.
- Create new users, Resetting user passwords, Lock/Unlock user accounts.
- Maintaining system & Verify peripherals are working properly.
- Monitor System performance & Install Software
- Create Backup & recovery policy as per company Norms.
Education
DIPLOMA IN COMPUTER APPLICATION -
NATIONAL COUNCIL FOR PROFESSIONAL EDUCATION MISSION
Bangalore 01.2016
SSLC -
HAL HIGH SCHOOL
Bangalore 01.2013
Skills
- Inventory management
- Staff training
- Operational efficiency
- Customer service
- Stock replenishment
- Team leadership
- Staff management
- Staff scheduling
- Staff supervision
- Store organization
- Order management
Languages
- English
- Kannada
- Tamil
- Hindi
Personal Information
- Date of Birth: 11/11/94
- Gender: MALE
Disclaimer
I hereby declare that above information is correct to the best of my knowledge and I take complete responsibility for any false information.
Courses Completed
CHIP LEVEL REPAIR
Personal Competences
- Dedicate personality with team skills
- Honest
- Reliable
- Challenging
- Quick learner and apply it logically
- Willingness to learn new things
- Flexible enough to adjust to any environment or domain
- Try and obtain benefits as much as possible from any product
Timeline
Assistant Store Manager
Swiggy Instamart
03.2020 - 11.2025
House Keeping Supervisor
Nissi Cleaning Service
03.2018 - 09.2019
Technician
RK Infotech Systems
04.2014 - 01.2018
DIPLOMA IN COMPUTER APPLICATION -
NATIONAL COUNCIL FOR PROFESSIONAL EDUCATION MISSION
SSLC -
HAL HIGH SCHOOL