Summary
Work History
Education
Skills
Timeline
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Jeanette Dausi

Summary

Proactive and achievement-oriented Sr Analyst and Engagement Specialist bringing 11 years of acounting and leadership experience with special emphasis helping Bank, Cloud computing and medical clientele. Constantly curious for simplifying and streamlining processes to increase efficacy of hours spent. Articulate communicator, natural leader and well organized individual.

Work History

Engagement Specialist

Novartis
hyderabad
04.2019 - 12.2020
  • Facilitated media practices to publicize corporate culture and support engagement projects.
  • Organized focus groups with internal business partners to build engagement teams.
  • Conduct interactive section with teams for better engagement of the teams.
  • Create and manage stakeholder list based on the hierarchy and critical communication for them.
  • Appreciated by Stakeholders for work well done on many occasions.


SR. AR Analyst

Novartis
Hyderabad
04.2019 - 12.2020
  • Investigated customer accounts and reconcile.
  • Investigate old unpaid items in the books and work with customer to find the root cause.
  • Work on the enablers to resolve old items.
  • Conduct regular reviews with internal teams to mitigate errors.
  • Regular follow ups and ensure customer has all they need to pay the dues.
  • Perform system analysis and accurate account documentations.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Continuously update Master data of any change in customers demographics
  • Focused on simplifying and streamlining the process by continually working on process improvement ideas.
  • Perform month end activities, ensure proper cash closing, ledgers are correctly posted, provide accurate documentations and explanation for the closing numbers.

Sr AR Analyst

Amazon
Hyderabad
04.2018 - 04.2019
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Regular connects with Sales team for unresolved invoices.
  • Conduct periodic discussion session with billing, deduction and production delivery teams close process gaps.
  • Prioritizing on continuous performance improvement.
  • Recognized and rewarded for continuous improvement in the process.


SR Analyst AR Analyst

Amazon
Hyderabad
07.2014 - 01.2017
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.
  • Ensure timely intimation sent to customer of all over dues.
  • Understand customers and their AP escalation matrix for payment as well as POs.
  • Regular connects with counterparts for updates and seek interventions as need be.

Fraud Prevention Specialist

HSBC
Hyderabad
07.2013 - 07.2014
  • Investigate out going payment to avoid Fraud and Money Laundry.
  • Review accounts documentation made by the bank for any suspicious activities.
  • Any demographic changes in last 6 months.
  • Any suspicious calls received on the account.
  • Through Scrutiny of transactions and identify any alarming facts.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
  • If the payment is placed on hold then the same is intimated to customer and local branch.


Customer Service Representative/Senior AR Analyst

HSBC
Hyderabad
05.2006 - 12.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

GECFS
Hyderabad
07.2004 - 03.2005
  • Handled revolving line of credit for US based customer
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained high call quality and service level.
  • Recognized by customers and management for excellent service provided.

Education

MPC

St Frances Junior College
Hyderabad

B.com

Wesley Degree College
Hyderabad
06.2004 - 03.2005

PMP Fundamentals

Udemy
05.2023 - 05.2023

Skills

Stakeholder Management

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Timeline

PMP Fundamentals

Udemy
05.2023 - 05.2023

Engagement Specialist

Novartis
04.2019 - 12.2020

SR. AR Analyst

Novartis
04.2019 - 12.2020

Sr AR Analyst

Amazon
04.2018 - 04.2019

SR Analyst AR Analyst

Amazon
07.2014 - 01.2017

Fraud Prevention Specialist

HSBC
07.2013 - 07.2014

Customer Service Representative/Senior AR Analyst

HSBC
05.2006 - 12.2012

Customer Service Representative

GECFS
07.2004 - 03.2005

B.com

Wesley Degree College
06.2004 - 03.2005

MPC

St Frances Junior College

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Jeanette Dausi