JEASAN GEORGE
Automobile Service Advisor
Ernakulam ,Kochi,Kerala, India
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Automobile Service Advisor
Nippon Motor Corporation Private Limited
Ernakulam, Kerala
09.2019 - 11.2021
- Scheduled vehicle service appointments.
- Helps identify a mechanical Problem by Questioning the customer or doing a visual inspection or road test.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created plans and communicated deadlines to complete projects on time.
- Prepare repair order showing time,cost ,labor ,parts estimates and a brief summaries of customer concern on repair order about vehicle issues for technician to locate the problem.
- Perform basic auto repairs and assisted with more complex vehicle problems and warranty related issues if needed.
- Handled customer calls and responded to mail enquiries regarding appointments, complaints and work in process.
Customer Assistance Representative
Nippon Motor Corporation Private Limited
Ernakulam, Kerala
06.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Bachelor Of Technology In Mechanical Engineering
KMEA College of Engineering.
Mahatma Gandhi University, Kerala 05.2012 - 05.2016
High School Diploma -
Edward Memorial HSS
Board Of Higher Secondary Examination, Kerala 03.2010 - 03.2012
Skills
Advisory Services
Certification
Diploma in Oil and Gas Piping Engineering
Timeline
Automobile Service Advisor
Nippon Motor Corporation Private Limited
09.2019 - 11.2021
Customer Assistance Representative
Nippon Motor Corporation Private Limited
06.2018 - 09.2019
Bachelor of Science - Bachelor Of Technology In Mechanical Engineering
KMEA College of Engineering.
05.2012 - 05.2016
High School Diploma -
Edward Memorial HSS
03.2010 - 03.2012
Diploma in Oil and Gas Piping Engineering
Certification in QA/QC welding and QA/QC Piping
Certification in Fire and Safety Engineering
Certification in MEP (HVAC)
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