JEASAN GEORGE
Automobile Service Advisor
Ernakulam ,Kochi,Kerala, India
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Automobile Service Advisor
Nippon Motor Corporation Private Limited
Ernakulam, Kerala
09.2019 - 11.2021
- Scheduled vehicle service appointments.
- Helps identify a mechanical Problem by Questioning the customer or doing a visual inspection or road test.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created plans and communicated deadlines to complete projects on time.
- Prepare repair order showing time,cost ,labor ,parts estimates and a brief summaries of customer concern on repair order about vehicle issues for technician to locate the problem.
- Perform basic auto repairs and assisted with more complex vehicle problems and warranty related issues if needed.
- Handled customer calls and responded to mail enquiries regarding appointments, complaints and work in process.
Customer Assistance Representative
Nippon Motor Corporation Private Limited
Ernakulam, Kerala
06.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Bachelor Of Technology In Mechanical Engineering
KMEA College of Engineering.
Mahatma Gandhi University, Kerala 05.2012 - 05.2016
High School Diploma -
Edward Memorial HSS
Board Of Higher Secondary Examination, Kerala 03.2010 - 03.2012
Skills
Advisory Services
Customer service support
Scheduled services
Automobile Knowledge
Communication and Listening Skills
Certification
Diploma in Oil and Gas Piping Engineering
Timeline
Automobile Service Advisor
Nippon Motor Corporation Private Limited
09.2019 - 11.2021
Customer Assistance Representative
Nippon Motor Corporation Private Limited
06.2018 - 09.2019
Bachelor of Science - Bachelor Of Technology In Mechanical Engineering
KMEA College of Engineering.
05.2012 - 05.2016
High School Diploma -
Edward Memorial HSS
03.2010 - 03.2012