Learning, Visualizing, AI, Quantum Physics, Travelling, Augmented Reality and Virtual Reality
Mukul Singhal
Sr.Advisor
Gurugram
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sr. Advisor
Concentrix
Gurugram
05.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects and goals, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Care Advisor
IGT Solutions Pvt. Ltd.
Gurugram
01.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Care Executive
Jindal Intellicom`
Gurugram
06.2019 - 12.2019
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Assigned and designated job territories to customer care staff according to performance and history.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Communicated with customers to identify needs and expectations.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Process Associate
Suntec Web Services
Delhi,NCT,India
01.2018 - 11.2018
- Performed quality assurance checks on transactions and account actions.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Worked on different industry sectors marketing plans
- Dedicated and achieved all targets before time and devote time in extra activities to help seniors
Education
Masters of Commerce - Coomerce
Meerut College
Meerut 07.2015 - 06.2017
Bachelor of Commerce - Commerce
Meerut College
Meerut 07.2012 - 06.2015
Intermediate - Coomerce
Meerut Public School
Meerut 07.2009 - 06.2010
High School - Science
Annie Besant School
Meerut 07.2007 - 06.2008
Skills
Advisory Services
undefinedAccomplishments
- Achieved daily, weekly and monthly productivity and quality with accuracy and efficiency in all processes and projects.
- Recognized and Rewarded multiple times
Additional Information
Projects Completed: Academics
1. Python for Data Science - Uber Drive
2. Statistical Measures and Decision Making - Wholesale Customer and A&B Shingles
3. Advanced Statistics - Salary and Education
4. Data Mining - Bank Customer Segmentation and Insurance Claim
5. Predictive Modelling - Predicting Price of Stone and Holiday Package
6. Machine Learning -
7. Time Series Forecasting
8. Data Visualization Using Tableau - Car Insurance Claims
9. SQL - Orders Database
10. Marketing and Retail Analysis
11. Financial and Risk Analysis
Certification
Data Science and Business Analytics
Interests
Timeline
Data Science and Business Analytics
03-2023
Sr. Advisor
Concentrix
05.2022 - Current
Customer Care Advisor
IGT Solutions Pvt. Ltd.
01.2020 - 04.2022
Customer Care Executive
Jindal Intellicom`
06.2019 - 12.2019
Process Associate
Suntec Web Services
01.2018 - 11.2018
Masters of Commerce - Coomerce
Meerut College
07.2015 - 06.2017
Bachelor of Commerce - Commerce
Meerut College
07.2012 - 06.2015
Intermediate - Coomerce
Meerut Public School
07.2009 - 06.2010
High School - Science
Annie Besant School
07.2007 - 06.2008
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