Jecyntha Joseph
Summary
Professional successful at evaluating and distilling complex financial data. Excels at cultivating and maintaining strong client relationships. Stays current on developments across multiple industries to best serve clients with fresh, accurate and relevant information and mitigate potential impacts.
Overview
9
9
years of professional experience
Work History
PAYROLL ANALYST
ADP Private Limited
03.2023 - Current
- Ensure compliance with federal, state and local payroll tax regulations.
- Process payroll using payroll software (RUN) or systems, ensuring the accuracy and confidentiality of employee information.
- Prepare and distribute paychecks or direct deposits to employees. Administer employee benefits programs, including health insurance-post tax and pre-tax, retirement plans like 401(k) and Roth 401(k), and flexible spending accounts.
- Ensure accurate and timely deductions for benefits and maintain records of employee enrollment, changes, and terminations.
- Generate payroll reports for management, accounting, and HR departments.
- Prepare ad hoc reports or customized analyses, as requested by management.
- Conduct periodic audits to verify the accuracy of payroll system data.
- Address client's inquiries related to payroll, deductions, taxes, and benefits.
- Provide support during onboarding and offboarding processes, ensuring proper payroll setup and termination procedures.
- Identify opportunities for process improvements and efficiency enhancements in payroll operations.
- Process and administer various types of garnishments, such as wage garnishments, child support orders, and tax levies.
- Handle payroll amendments and adjustments, including retroactive pay, corrections, and updates to employee records.
- Proficiently utilize payroll software tools, including TOPS (The Online Payroll System) and US Money Movement (USMM), to manage and process payroll operations.
- Utilize SAP (Systems, Applications, and Products) software to track and manage U.S. money movement within the organization
Senior Customer Service Representative
Tech Mahindra Business Services
07.2018 - 11.2022
- Experience in working for Voice and Chat process.
- Work dealt with assisting customers with upgrading to the newest mobile handsets also selling new services while doing so, increasing scope for the service provider to expand their business.
- Job Profile required benefit selling and objection handling along with extensive knowledge on mobile handset devices and tablets.
- Inbound Call services for resolutions and Retentions of Network Service provider
- Handling escalations, churn customers and to ensure there is no business impact.
- Worked as a VNA trainer and Process trained 4 departments (Customer Care/Sales & Upgrades/ Retentions/ Tech Support)
- Worked as an Acting Team Lead and Process Trainer for the Retentions & Technical support team
Supplier Relationship Manager
Sutherland Global Services, Mumbai (C2FO)
11.2016 - 02.2018
- Help suppliers minimizing their liabilities from banks debtors, by providing funding services through C2FO.
- Business to Business(B2B) sales for the financial technology platform
- Research analysis - clients
- Cash Management Strategies
- Help supplies minimizing their liabilities from banks, debtors, by providing funding services through
C2FO.
Senior Customer Service Representative
Intelenet Global Services,
05.2016 - 11.2016
- Worked as a SR.CSR for client Apria Healthcare (USA). Processes Authorizations.
- Use to interact with Physicians, Insurance Company and Customer via email, call or fax.
- Job profile was to collect required information and documents to apply for Authorization required for
insurance refund for durable medical equipment rented by our customers.
Education
H.S.C 2013 Gwalior Board
S.S.C 2011 Gwalior Board
Skills
- Payroll Processing & Calculation applicable laws
- Tax Compliance
- Employee Benefits Administration
- Reporting & Analytics
- Payroll Audits & Accuracy
- Onboarding & Offboarding
- Payroll Software Proficiency
- Deductions & Benefit Management
- Client & Employee Support
Languages
French
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
PAYROLL ANALYST
ADP Private Limited
03.2023 - Current
Senior Customer Service Representative
Tech Mahindra Business Services
07.2018 - 11.2022
Supplier Relationship Manager
Sutherland Global Services, Mumbai (C2FO)
11.2016 - 02.2018
Senior Customer Service Representative
Intelenet Global Services,
05.2016 - 11.2016
H.S.C 2013 Gwalior Board
S.S.C 2011 Gwalior Board
Similar Profiles
Abhilash PoulickAbhilash Poulick
Tax Analyst at ADP Private LimitedTax Analyst at ADP Private Limited
HANSIKA NAIDUHANSIKA NAIDU
Senior Process Associate at Adp private limitedSenior Process Associate at Adp private limited
Naga Vaishnavi KothuruNaga Vaishnavi Kothuru
Senior Process Associate at ADP Private LimitedSenior Process Associate at ADP Private Limited
TejaSri KandliTejaSri Kandli
Payroll Administrator (Canada) Senior Associate at ADP Private LimitedPayroll Administrator (Canada) Senior Associate at ADP Private Limited
Brianna Raymond-QuarrieBrianna Raymond-Quarrie
Payroll Analyst at Dyno NobelPayroll Analyst at Dyno Nobel