Jeet Guha

• Led projects and team of 6 Program Managers and increased customer satisfaction significantly by 100%.

• Handled Program Office responsibilities efficiently, from scheduling to delivery activities.

• Drove processes for user feedback collection, analysis, and internal team distribution.

• Achieved record QPF, MPF & EPF results and high learner satisfaction across department.

• Developed roadmap for team PMs, ensuring smooth learning journeys for all cohorts.

• Participated in a REACTIVATION project, directing significant revenue to the company.

• Produced 100% program completion rate with lowest attrition and high reactivations.

• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.

• Strategize ways to increase revenue, and acquire success through innovative developments (Value Generation) in organizational structure
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Recognized by management for providing exceptional customer service.
• Establish product loyalty through continual efforts to build, re-brand, modify, and increase product offerings in a way that is honest, competitive, and true to the company mission
• Help clients with general dispute and fraud issues related to the personal credit cards.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Handle merchant related issues which includes technical troubleshooting related to scanner and computer
• Delivers diagram planning services that help client choose the right product and/or service as per their requirements
• (Business to business) Conducts problem solving and troubleshooting via emails
• Provides technical help to colleagues if required.