Sindhu Rajeswari
Bangalore
Work Preference
Summary
Program manager with extensive experience at Intertek, specializing in stakeholder engagement and risk assessment. Proven ability to enhance client satisfaction through effective KPI management and comprehensive process documentation. Expertise in training facilitation and relationship building, contributing to program success and operational efficiency.
Overview
24
24
years of professional experience
Work History
Program Manager Team Lead
Intertek
02.2016 - Current
- Under the Program Advisory & Collaborative Engagement (PACE) team, Supported in defining program scope and timelines for supplier engagement activities, including: Inherent risk assessment, Supplier training and acknowledgement, Self-assessments, Audits, Corrective action plan management.
- Developed program documentation and communication tools such as process flows and standardized email templates.
- Established internal escalation protocols for managing unresponsive suppliers and critical issues.
- Executed tactical management of client program activities through quality-controlled processes.
- Onboarded suppliers while tracking self-assessments, audits, escalations, and corrective action plans in the database.
- Conducted trainings for internal and external stakeholders to ensure comprehension of program requirements.
- Led special projects aimed at enhancing program maturity and operational efficiency.
- Provide recommendations based on industry best practice and experience in and managing similar programs;
- Transform human rights risk insights into focused, evidence-led actions that address root causes like child labour, forced labour, and gender inequality.
- Partnered with legal, compliance, procurement, and commercial teams to integrate human rights due diligence into supplier risk management.
- Lead annual/bi-annual client program reviews covering key topics such as supplier performance and risk avoidance, program improvements, regional highlights/trends, and performance to client Agreement/SOW;
- Present reports on progress to client objectives and frequently communicate with supervisor on the overall health of client programs identifying potential opportunities, issues, and best practices;
- Support client program technology advancements, as needed, by providing business input to optimize effectiveness and efficiency;
- Delivering outstanding client support to proactively mitigate potential service issues.
Regional Operations Manager (Asia)
Accordia Global Compliance Group
01.2015 - 02.2016
- Developed and implemented procedures for client services focused on audit processes.
- Trained auditors and staff globally on audit protocols, performance standards, and report writing.
- Conducted timely reviews of audit reports, ensuring accurate uploads to client portals.
- Prepared and updated client-specific procedures to meet evolving needs and expectations.
- Organized periodic meetings with clients to assess audit outcomes and address concerns.
- Traveled to various locations to provide training, conduct evaluations, and support audit operations.
Client Account Manager
UL Quality Assurance Pvt Ltd
05.2011 - 12.2014
- Developed client-tailored services to increase retention and support growth initiatives.
- Collaborated with client development manager to enhance customer satisfaction and facilitate upselling.
- Served as primary point of contact for customer inquiries regarding procedures and service standards.
- Conducted routine business reviews to assess performance and identify improvement opportunities.
- Prepared and updated client-specific procedures to align with evolving expectations.
- Performed shadow audits with auditors to ensure compliance with client procedures.
- Executed quality control reviews of reports to maintain accuracy and professionalism.
Ethical Standards Assessor
Wal*Mart Global Sourcing India Pvt Ltd
02.2007 - 05.2011
- Managed execution of Wal-Mart's ethical sourcing program for domestic importers across retail markets.
- Scheduled program audits for retail markets in collaboration with third-party audit firms.
- Verified and assessed factory audit reports to ensure compliance with company standards.
- Educated suppliers and factories on adherence to regulatory and company compliance requirements.
- Facilitated communication with suppliers to address compliance needs and concerns efficiently.
- Collected, reviewed, and assessed audit reports, providing recommendations for corrective action plans (CAPs).
Ethical Standards Auditor
Wal*Mart Global Sourcing India Pvt Ltd
08.2006 - 01.2007
- Conducted ethical sourcing program audits across all factories in South India to ensure compliance with labor, environmental, and safety standards.
- Monitored factory adherence to local labor laws and environmental health & safety regulations.
- Reviewed and verified management practices to assess compliance and operational integrity.
- Identified improvement areas in factory management systems to align with national laws and corporate policies.
- Developed training programs for suppliers on remediation strategies and best practices.
- Assessed potential risks impacting company reputation and implemented proactive brand protection measures.
- Escalated critical compliance issues to relevant stakeholders for timely resolution.
Advocate
Kerala Bar Council
01.2002 - 12.2005
- Drafted legal documents, including civil petitions, criminal petitions, and sale agreements for a prominent lawyer.
- Gained courtroom experience by observing oral arguments in pre-trial motions and criminal trials.
- Facilitated legal education sessions at Girls Higher Secondary School in Pettah Trivandrum to enhance student understanding of legal topics.
- Completed para-legal training program organized by Kerala Mahila Samakhya Society and CLES at Pullampara Panchayat (Nov 10 – Dec 21, 2001).
Education
LL. M - Trivandrum
Kerala University
Trivandrum01-2005
LL. B - Trivandrum
Kerala University
Trivandrum01-2002
B. Sc - Trivandrum
Kerala University
Trivandrum01-1999
XII th Standard - Trivandrum
AISSCE (CBSE)
Trivandrum01-1996
X th Standard - Trivandrum
AISSE (CBSE)
Trivandrum01-1994
Skills
- Program management and stakeholder engagement
- Client relationship management
- Supply chain oversight
- Risk assessment and KPI management
- Process mapping and documentation
- Audit compliance and supplier onboarding
- Training facilitation
Languages
- Hindi
- English
- Malayalam
- Kannada
Legal Experience
Advocate, 2002-2005, Gained three years of legal experience assisting a prominent lawyer., Successfully completed the Para-Legal Training Programme., Conducted legal education sessions for students., Gained firsthand courtroom experience.
Personal Information
- Father's Name: Mr. KR Balakrishnan (Late)
- Date of Birth: 05/17/79
- Marital Status: Married
Timeline
Program Manager Team Lead
Intertek
02.2016 - Current
Regional Operations Manager (Asia)
Accordia Global Compliance Group
01.2015 - 02.2016
Client Account Manager
UL Quality Assurance Pvt Ltd
05.2011 - 12.2014
Ethical Standards Assessor
Wal*Mart Global Sourcing India Pvt Ltd
02.2007 - 05.2011
Ethical Standards Auditor
Wal*Mart Global Sourcing India Pvt Ltd
08.2006 - 01.2007
Advocate
Kerala Bar Council
01.2002 - 12.2005
LL. M - Trivandrum
Kerala University
LL. B - Trivandrum
Kerala University
B. Sc - Trivandrum
Kerala University
XII th Standard - Trivandrum
AISSCE (CBSE)
X th Standard - Trivandrum
AISSE (CBSE)