Sindhu Rajeswari
Bangalore
Summary
Experienced program manager with a strong focus on stakeholder engagement and risk assessment. Skilled in enhancing client satisfaction through effective KPI management and process documentation. Expertise in training facilitation and relationship building, driving program success and operational efficiency.
Overview
25
25
years of professional experience
Work History
Program Manager Team Lead
Intertek
2016.02 - Current
- Under the Program Advisory & Collaborative Engagement (PACE) team, supported in defining program scope and timelines for supplier engagement activities, including Inherent risk assessment, Supplier training and acknowledgement, Self-assessments, Audits, Corrective action plan management.
- Supported in developing program documentation and communication tools, such as: Risk-based process flows, RACI (Responsibility Assignment Matrix) chart, Internal/external training materials, Supplier guidance documents, Standardized external email communication templates.
- Established internal escalation protocols for managing unresponsive suppliers and critical issues.
- Maintained client program KPIs to ensure high satisfaction levels.
- Executed day-to-day management of client programs and ensured seamless knowledge transfer for new clients.
- Onboarded suppliers and maintained program status within the database. Self-Assessment Questionnaire (SAQ) execution, tracking and scoring; Audit plan execution, tracking, critical escalation, scoring and resulting Corrective Action Plan (CAP) support.
- Delivered stakeholder trainings to ensure understanding of requirements (i.e., Buyers, Category Leads, Supplier, Monitoring Firm, etc.).
- Built strong relationships with stakeholders to facilitate program success.
- Support identification of resource and/or equipment needs to achieve client program objectives and the selection of team staff members in the most effective manner.
- Provide recommendations based on industry best practice and experience in and managing similar programs;
- Transform human rights risk insights into focused, evidence-led actions that address root causes like child labour, forced labour, and gender inequality.
- Partner with Legal, Compliance, Procurement, and commercial teams to integrate human rights due diligence outcomes into supplier engagement, risk management, and reporting.
- Lead annual or bi-annual client program reviews covering key topics on supplier performance and risk avoidance, program improvements, regional highlights/trends, and performance to client Agreement/SOW.
- Conduct regular trending and analysis reporting, monitoring client program metrics to drive improved performance year over year.
- Support client program technology advancements, as needed, by providing business input to optimize effectiveness and efficiency.
- Delivered outstanding client support to proactively mitigate potential service issues.
Regional Operations Manager (Asia)
Accordia Global Compliance Group
2015.01 - 2016.02
- Developed procedures for client services related to audit processes.
- Trained auditors, reviewers and local offices on audit protocols, report writing, quality review, finalization, report delivery and performance standards.
- Reviewed and finalized audit reports for accurate upload to client portals.
- Assisted in regional market development to expand service offerings.
- Prepared and updated client-specific procedures to address evolving needs.
- Led meetings with clients to assess audit outcomes and enhance service quality.
- Travel to headquarters, regional offices, and client locations to provide training, conduct performance evaluations, and support audit operations through direct observation and mentoring.
Client Account Manager
UL Quality Assurance Pvt Ltd
2011.05 - 2014.12
- Developed client-tailored services to enhance retention and growth.
- Collaborated with Client Development Manager to improve customer satisfaction and facilitate upselling by providing potential leads.
- Addressed customer inquiries and ensured compliance with service standards.
- Conducted business reviews to assess service performance, identified improvement opportunities, implemented corrective actions.
- Prepared and updated Client-Specific Procedures to align with evolving client expectations.
- Finalized reports in accordance with client-specific requirements and improved service procedures by issuing internal Corrective and Preventive Action (CAPA) requests.
- Conduct shadow audits with auditors to ensure full understanding and compliance with client procedures.
- Performed quality control reviews of reports to maintain high standards of accuracy and professionalism.
Ethical Standards Assessor
Wal*Mart Global Sourcing India Pvt Ltd
2007.02 - 2011.05
- Managed the execution of the Ethical Sourcing Program for domestic importers.
- Scheduled program audits by collaborating with third-party firms.
- Verified audit reports to ensure compliance.
- Educate suppliers and factories on compliance standards.
- Communicated with suppliers to address compliance concerns.
- Collected, reviewed, and assessed audit reports, providing recommendations for Corrective Action Plans (CAPs) to suppliers and factories.
Ethical Standards Auditor
Wal*Mart Global Sourcing India Pvt Ltd
2006.08 - 2007.01
- Conducted program audits to ensure compliance with labor, environmental, and safety standards.
- Monitored factory compliance with labor, environmental, and safety regulations.
- Reviewed factory management practices for compliance
- Identified areas for improvement in factory management systems, ensuring alignment with national laws and corporate policies.
- Delivered training programs on remediation strategies.
- Assessed potential risks that could negatively impact the company’s reputation and take proactive measures to protect the brand.
- Escalate critical compliance issues to relevant stakeholders for timely resolution.
Advocate
Kerala Bar Council
2002.01 - 2005.12
- Developed legal documents and assisted a prominent lawyer.
- Gained courtroom experience by observing proceedings.
- Delivered legal education sessions to students at Girls Higher Secondary School, Pettah, Trivandrum, enhancing students' understanding of various legal topics.
- Completed a Para-Legal Training Program jointly organized by the Kerala Mahila Samakhya Society and CLESC at Pullampara Panchayat (Nov 10 – Dec 21, 2001).
Education
LL. M - Trivandrum
Kerala University
Trivandrum2005-01
LL. B - Trivandrum
Kerala University
Trivandrum2002-01
B. Sc - Trivandrum
Kerala University
Trivandrum1999-01
XII th Standard - Trivandrum
AISSCE (CBSE)
Trivandrum1996-01
X th Standard - Trivandrum
AISSE (CBSE)
Trivandrum1994-01
Skills
- Program management
- Supplier Onboarding
- Process mapping and documentation
- Risk assessment and Due Diligence
- Stakeholder engagement
- Client relationship management
- Supply chain management
- Audit compliance
- Training facilitation
- KPI management
Timeline
Program Manager Team Lead
Intertek
2016.02 - Current
Regional Operations Manager (Asia)
Accordia Global Compliance Group
2015.01 - 2016.02
Client Account Manager
UL Quality Assurance Pvt Ltd
2011.05 - 2014.12
Ethical Standards Assessor
Wal*Mart Global Sourcing India Pvt Ltd
2007.02 - 2011.05
Ethical Standards Auditor
Wal*Mart Global Sourcing India Pvt Ltd
2006.08 - 2007.01
Advocate
Kerala Bar Council
2002.01 - 2005.12
LL. M - Trivandrum
Kerala University
LL. B - Trivandrum
Kerala University
B. Sc - Trivandrum
Kerala University
XII th Standard - Trivandrum
AISSCE (CBSE)
X th Standard - Trivandrum
AISSE (CBSE)
Legal Experience
Advocate, 2002-2005, Gained three years of legal experience assisting a prominent lawyer., Successfully completed the Para-Legal Training Programme., Conducted legal education sessions for students., Gained firsthand courtroom experience.
Personal Information
- Father's Name: Mr. KR Balakrishnan (Late)
- Date of Birth: 05/17/79
- Marital Status: Married
Languages
- Hindi
- English
- Malayalam
- Kannada
Legal Experience
Advocate, 2002-2005, Gained three years of legal experience assisting a prominent lawyer, Successfully completed the Para-Legal Training Programme, Conducted legal education sessions for students, Gained firsthand courtroom experience.
Personal Information
- Father's Name: Mr. KR Balakrishnan (Late)
- Date of Birth: 05/17/79
- Marital Status: Married