JEEVA B
Nilgiri
Summary
Dynamic Quality Analyst with Wipro Limited, skilled in problem-solving and proficient in QA tools. Successfully collaborated with cross-functional teams to enhance banking standards and improve quality processes. Adaptable and committed to continuous learning, I leverage technical expertise to drive performance metrics and insights for ongoing improvement.
Overview
8
8
years of professional experience
Work History
Quality Analyst (QA)
Wipro Limited
Chennai
12.2022 - Current
- Conducted quality assessments on retail products to ensure compliance with standards.
- Trained junior analysts on best practices in quality assurance.
- Created and maintained a database of common and known defects.
- Providing the process improvement idea.
Senior Virtual Relationship Manager (VRM)
Teleperformance Global Service Pvt Ltd
Bangalore
11.2020 - 07.2022
- Cultivated strong client relationships through regular communication and support.
- Understanding the customer need and selling the right products to the customer, such as loans, cards, and insurance, all retail products.
- Handling both outbound and inbound calls in terms of queries.
Food And Beverage Associate /Events Coordinator
Courtyard By Marriott Bengaluru Hebbal
Bangalore
06.2018 - 11.2020
- Handling both inbound and outbound booking orders for the restaurants.
- Ensure that all day to day operations and procedures are followed as per brand standard.
- Develop plans to increase up-selling in restaurants
Education
BSC - Catering Science and Hotel Management
Bharathiyar university
01.2018
Higher Secondary Course Certificate -
01.2015
Secondary School Leaving Certificate -
01.2013
Skills
- Problem-solving: identifying and resolving issues quickly and effectively
- Technical skills: proficiency with QA tools, MS Excel, and PowerPoint
- Adaptability and continuous learning: keeping up with new technologies
- Problem solving
- Communication skills
Languages
- English
- Tamil
- Kannada
Personal Information
- Father's Name: Balraj.M
- Date of Birth: 10/24/98
- Gender: Male
- Nationality: Indian
Timeline
Quality Analyst (QA)
Wipro Limited
12.2022 - Current
Senior Virtual Relationship Manager (VRM)
Teleperformance Global Service Pvt Ltd
11.2020 - 07.2022
Food And Beverage Associate /Events Coordinator
Courtyard By Marriott Bengaluru Hebbal
06.2018 - 11.2020
BSC - Catering Science and Hotel Management
Bharathiyar university