JEEVA JOTHI
Sr.Process Associate - L2 Amazon Selling Partner Support
Chennai
Summary
To secure a challenging role that leverages my skills and expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Amazon Selling Partner Support - Email
Sutherland Global Services
Chennai
03.2021 - 08.2024
- Responded to seller inquiries via email, resolving account & order issues
- Provided product listing & policy guidance to ensure compliance
- Utilized Amazon systems & tools to investigate & resolve seller concerns
- Resolving 50 to 60 emails per day.
- Key Skills: Customer Support, Email Management, Issue Resolution
IT Application Developer - Template Creation
Sutherland Global Services
Chennai
04.2019 - 12.2020
- Designed & developed customizable templates for business applications
- Utilized Abby tool to create user-friendly interfaces
- Collaborated with cross-functional teams to integrate templates with existing systems
- Initiated code reviews within the team to improve overall code quality and minimize potential errors during deployment phases.
- Developed custom solutions for clients based on their unique business requirements and objectives.
- Created software applications in test-driven development environment.
- Worked on 3 projects.
Technical Support Specialist
AT&T Internet Services - Sutherland Global Service
Chennai
03.2017 - 04.2019
- Resolved technical issues for internet services via email & chat.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Handled 3 concurrency chats at a time.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Senior Billing Executive (Healthcare)
QBSS
Chennai
08.2016 - 04.2017
- Led end-to-end billing operations, ensuring accurate & timely claims submission
- Managed billing teams, implemented process improvements & ensured regulatory compliance
- Key Skills: Healthcare Billing, Team Management, Process Optimization, Regulatory Compliance
- Worked for 2 to 5 providers in different software
Payment Processing(Healthcare)
Qway Technologies
Chennai
03.2015 - 06.2016
- Coordinated payment processing, claims management & reconciliation
- Ensured compliance with healthcare regulations
- Key Skills: Payment Processing, Claims Management, Healthcare Regulations
- Worked in both billing and payment process
Junior Associate - Payment Process (Healthcare)
Allzone Management Solutions
Chennai
08.2013 - 01.2015
- Coordinated payment processing, claims management & reconciliation
- Ensured compliance with healthcare regulations
- Key Skills: Payment Processing, Claims Management, Healthcare Regulations
- Worked on different software on learning phase
- Conducted comprehensive research into emerging market trends, contributing valuable insights to strategic planning sessions.
- Improved team efficiency with thorough organization of documents, correspondence, and meeting notes.
Education
B.com(CA) -
VEL'S UNIVERSITY
Chennai, India 06.2010 - 03.2013
Skills
- Payment Processing
- Healthcare Billing
- Team Management
- Technical Support chat/email
- Internet Services
Timeline
Amazon Selling Partner Support - Email
Sutherland Global Services
03.2021 - 08.2024
IT Application Developer - Template Creation
Sutherland Global Services
04.2019 - 12.2020
Technical Support Specialist
AT&T Internet Services - Sutherland Global Service
03.2017 - 04.2019
Senior Billing Executive (Healthcare)
QBSS
08.2016 - 04.2017
Payment Processing(Healthcare)
Qway Technologies
03.2015 - 06.2016
Junior Associate - Payment Process (Healthcare)
Allzone Management Solutions
08.2013 - 01.2015
B.com(CA) -
VEL'S UNIVERSITY
06.2010 - 03.2013
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