ROBIN P K
Nemmara
Summary
Results-oriented professional with experience in customer support and team coordination in fast-paced environments. Skilled in communication, problem-solving, and operational efficiency. Focused on enhancing customer satisfaction and delivering high-quality service to drive organizational success.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Amazon Selling Partner Support
Sutherland
2020.01 - Current
- Provided comprehensive support for Amazon selling partners, addressing their inquiries and concerns.
- Resolved account, order, and payment-related queries for Amazon sellers, enhancing their overall experience.
- Managed escalation cases, ensuring timely issue resolution to uphold seller trust.
- Delivered email support, achieving high customer satisfaction ratings.
- Collaborated with internal teams to streamline processes, contributing to improved seller experience.
- Led strategic initiatives to enhance client engagement and satisfaction.
- Implemented process improvements, enhancing operational efficiency and service delivery.
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.
- Mentored junior team members, fostering a culture of continuous learning and development.
Cashier
Lulu Connect
2018.01 - 2019.01
- Processed cash, card, and digital payments accurately, ensuring seamless transactions.
- Addressed customer queries and provided friendly service to enhance customer experience.
- Oversaw daily operations at billing counter, ensuring accurate record-keeping.
- Balanced daily cash and prepared billing reports to support financial accuracy.
Education
B com CA - Computer Application
Calicut University
Kerala2026-08
Higher secondary -
Kerala State board
Kerala2019-01
Skills
- Client relationship management
- Escalation management
- Problem solving
- Operational efficiency
- Process improvement
- Team coordination
- Time management
- Adaptability
- Flexibility
- Conflict resolution
- Communication
Languages
Malayalam
English
Hindi
Tamil
Custom
www.linkedin.com/in/robin-p-k-9700
Interests
- Cricket
- Volleyball
Timeline
Amazon Selling Partner Support
Sutherland
2020.01 - Current
Cashier
Lulu Connect
2018.01 - 2019.01
B com CA - Computer Application
Calicut University
Higher secondary -
Kerala State board