Piyush Mohta

Seasoned professional with over 15 years of experience, currently excelling as a Customer Service Manager at Amazon. Proven track record in the Business Process Outsourcing industry, specializing in P&C and Disability Insurance verticals such as Claims, Cash Applications, Premium Audit, and Billing & Collection. Skilled negotiator adept at finalizing SLAs and cost-effective contracts, with a successful history of completing two onsite transitions in the Insurance Domain (US and Norway).

• Six Sigma, Trained, Tested and Certified
• SEAL School of Effective and Aspiring Leaders, Certified

• Genpact, Senior Manager, 03/01/20, 09/01/21, Claims Adjudication (Disability Insurance), Claims Intake Process, Setting up the team virtually during pandemic, Successfully transitioned a 45 FTEs process virtually
• EXL Services, Senior Manager, 07/01/18, 01/01/20, B2B Insurance Premium Collection, Planning monthly Collection Strategy, Implemented process improvement to reduce un-allocated cash, Implemented process improvement to reduce un-allocated cash
• Genpact, Manager, 07/01/08, 04/01/18, Formulating strategic annual business plans, Conducting business performance reviews, Transitioned 3 processes with 0 surprise operations, Reduced process cycle by 2 Business days, Digitization of SOP to reduce human dependency, Awarded best Lean Idea award in 2009