Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Preference
Quote
Work Availability
Software
Languages
Interests
Websites
Timeline
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Anas Mulla

Anas Mulla

Seller Support Associate and mentor | Amazon selling partner services
Mumbai,MH

Summary

Highly motivated and professional with 3+ years of experience in marketplace client relations, adept at handling confidential documents, calendar management, and event coordination. Skilled in stakeholder communication and effective in both independent and collaborative environments.

Overview

5
5
years of professional experience
3
3
Certificates

Work History

Selling Partner Support Associate

Amazon
01.2022 - Current


  • Conduct audits to ensure adherence to standard operating procedures, and manage selling partner inquiries via emails.
  • Perform regular audits for different KPIs to monitor team performance, and provide feedback on areas for improvement.
  • Collaborate with colleagues, stakeholders, and support teams across the organization to maximize team efficiency.
  • Profound understanding of the Fulfillment by Amazon and FBA reimbursement process.
  • Serve as a Training Matter Expert (TME) and mentor partners, in-house staff, new hires, and upskilling batches.
  • Led initiatives to improve key performance metrics through comprehensive analysis, quality audits, and strategic implementations, resulting in enhanced performance across critical KPIs, including transfer rates, negative response rates, average handling time, and case re-opens.


Service Manager

Sutherland Global
01.2021 - 01.2022


  • Efficiently resolved queries for small and medium-sized enterprises (SMEs) and business clients through email and phone.
  • Collaborated with Account Managers, back-office, and sales teams to streamline SME operations and ensure efficient service delivery.
  • Skillfully resolved escalated customer complaints, converting negative interactions into opportunities for long-term customer relationships, and enhanced satisfaction.

Education

Bachelors of Management Studies - Finance

M.V.M College
Mumbai, India
12-2021

Higher Secondary Certificate - Science

St. Rocks College
Mumbai
04.2001 -

Secondary School Certificate -

Sardar Vallabhbhai Patel School
Mumbai, India
04.2001 -

Skills

Strong organizational and time-management skills

Certification

Maharashtra State Certificate in Information Technology (MSCIT)

Accomplishments

Achieved 100% Issue resolution and Outcome Accuracy for past 12 month.

Completed the mentor certification and mentored in-house as well partner sites batches.

Awards & Recognitions


- Inspire Award Winner
- GEM Awards Winner
- R&R Winner
- Top performer quality audits

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offPaid sick leaveTeam Building / Company RetreatsPersonal development programs

Quote

I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft office

CRM Software

Cisco Software

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Arabic
Beginner (A1)

Interests

Volunteering

Travel

Sports

Writing

Timeline

CSM certified Mentor

05-2025

MS excel (Coursera)

10-2024

Selling Partner Support Associate

Amazon
01.2022 - Current

Service Manager

Sutherland Global
01.2021 - 01.2022

Maharashtra State Certificate in Information Technology (MSCIT)

04-2019

Higher Secondary Certificate - Science

St. Rocks College
04.2001 -

Secondary School Certificate -

Sardar Vallabhbhai Patel School
04.2001 -

Bachelors of Management Studies - Finance

M.V.M College

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Anas MullaSeller Support Associate and mentor | Amazon selling partner services