ABISHEK JOSEPH M
Arumuganeri
Summary
- Dedicated and enthusiastic Selling Partner Support Associate with 2 years of experience in handling seller.
- Energetic Associate with exceptional customer service and resolution expertise. Possesses outstanding time management and multitasking skills. A diligent team member with extensive experience in handling returns, refunds, and resolving common complaints. Enthusiastic and friendly, dedicated to ensuring customer satisfaction.
- Highly adaptable professional with extensive experience in fast-paced environments, known for excelling under pressure and consistently delivering exceptional work at a rapid pace.
Overview
2
2
years of professional experience
Work History
Selling Partner Support Associate
Amazon Development Center
Chennai
06.2022 - Current
Gained extensive experience in handling majorly European and Middle Eastern sellers through a duration of 2 years and 2 months in international voice and non-voice processes.
Education
SSLC -
Kanchi Sri Sankara Academy Matric Hr.Sec School, West Tiruchendur
HSC -
Kanchi Sri Sankara Academy Matric Hr.Sec School, West Tiruchendur
Bachelor of Arts in History -
Loyola College, Chennai
Master of Arts in Applied History -
Loyola College, Chennai
Skills
- Partner Relationship Management
- Consultative Selling
- Complex Problem-Solving
- Customer Obsession
- Earn Trust and Deliver Results
- Customer Service
- Research abilities
- Decision-Making
- Customer interaction
Computer Skills:
- Microsoft Office (Word, Excel, powerpoint)
Roles And Responsibilities
- Assisted sellers via email and Chat regarding account issues, product inquiries, and policy clarifications
- Resolved customer complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction
- Collaborated with cross-functional teams to escalate and resolve complex issues efficiently
- Conducted training sessions for new sellers on platform navigation and best practices
Accomplishments
- Served as mentor for NRR (No Response Rate) metric and mentored associates to enhance the seller experience.
- Tester for End to End pilot programme in order to resolve the seller's query more efficiently.
- Received best performer award for exceeding the bar.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Timeline
Selling Partner Support Associate
Amazon Development Center
06.2022 - Current
SSLC -
Kanchi Sri Sankara Academy Matric Hr.Sec School, West Tiruchendur
HSC -
Kanchi Sri Sankara Academy Matric Hr.Sec School, West Tiruchendur
Bachelor of Arts in History -
Loyola College, Chennai
Master of Arts in Applied History -
Loyola College, Chennai
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