Computing
Satya Sai Ram Buddiga
Associate at Amazon
Visakhapatnam
Summary
Dynamic professional with experience at Amazon as a Selling Partner Support Associate, adept in SQL and customer relationship building. Successfully enhanced seller satisfaction through innovative problem-solving and effective communication. Proven ability to thrive under pressure while managing complex issues, contributing to team efficiency and loyalty. Passionate about leveraging AWS Cloud knowledge for impactful solutions.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Selling Partner Support Associate
Amazon
01.2024 - Current
- Collaborated with colleagues and support staff to maximize team efficiency.
- Worked with Project launch team to increase efficiency towards resolution of Seller facing issues.
- Worked on sellers issues to provide resolution on the issues observed by deep diving, SOPs and guidance from the Advisors.
- Tested and provided feedback on AI feature internally to improve partner support experience.
- Served as POC for a team to reduce the impacted metric and complete the tasks within the deadline.
- Assisted Sellers in navigating company website and improving overall user experience.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Implemented rigorous quality control measures, ensuring highest standards of service delivery.
- Resolved sellers complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
AWS Cloud Intern
F13 Technologies
10.2023 - 12.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Worked on AWS Cloud services like EC2, S3, RDS, VPC, IAM and Cloud Watch
Education
Bachelor of Computer Applications - Computer And Information Systems
04.2001 -
- 8.78 GPA/CGPA
- Member of Practical Skill Development, 2022 to 2023
- Salesforce Developer Virtual Internship, Salesforce, Completed 2023
- AWS Multi tier architecture webserver and RDS, Creating the webpage and deploying the webpage using Amazon Web Services. Hosting a webpage on server through Linux or windows webserver of AWS. Also connected to RDS Database to store the data - Capstone Project
Skills
Proficient in SQL
Knowledgeable in AWS Cloud
DBMS
MS word
MS Excel
Customer relationship building
Innovation mindset
Self motivated
Time Management
Certification
Pearson English Communication Skill, Pearson Me Pro
Interests
Analytics
Business
Cricket
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingTimeline
Selling Partner Support Associate - Amazon
01.2024 - Current
AWS Cloud Intern - F13 Technologies
10.2023 - 12.2023
Legacy Application Modernization, TCS Academy
03-2023
MySQL Essentials Bootcamp, LetsUpgrad
01-2023
Cyber Security and Networing Fundamentals, Palo Alto Networks
09-2022
Pearson English Communication Skill, Pearson Me Pro
06-2022
Aditya Degree College - Bachelor of Computer Applications, Computer And Information Systems
04.2001 -