Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Preference
Timeline

Satya Sai Ram Buddiga

Associate at Amazon
Visakhapatnam

Summary

Dynamic professional with experience at Amazon as a Selling Partner Support Associate, adept in SQL and customer relationship building. Successfully enhanced seller satisfaction through innovative problem-solving and effective communication. Proven ability to thrive under pressure while managing complex issues, contributing to team efficiency and loyalty. Passionate about leveraging AWS Cloud knowledge for impactful solutions.

Overview

2
2
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Selling Partner Support Associate

Amazon
01.2024 - Current
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Worked with Project launch team to increase efficiency towards resolution of Seller facing issues.
  • Worked on sellers issues to provide resolution on the issues observed by deep diving, SOPs and guidance from the Advisors.
  • Tested and provided feedback on AI feature internally to improve partner support experience.
  • Served as POC for a team to reduce the impacted metric and complete the tasks within the deadline.
  • Assisted Sellers in navigating company website and improving overall user experience.
  • Leveraged technological tools for efficient case management, organization, and enhanced client communication.
  • Implemented rigorous quality control measures, ensuring highest standards of service delivery.
  • Resolved sellers complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in training programs to enhance product knowledge and customer service skills.

AWS Cloud Intern

F13 Technologies
10.2023 - 12.2023


  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Worked on AWS Cloud services like EC2, S3, RDS, VPC, IAM and Cloud Watch

Education

Bachelor of Computer Applications - Computer And Information Systems

Aditya Degree College, Visakhapatnam, India
04.2001 -
  • 8.78 GPA/CGPA
  • Member of Practical Skill Development, 2022 to 2023
  • Salesforce Developer Virtual Internship, Salesforce, Completed 2023
  • AWS Multi tier architecture webserver and RDS, Creating the webpage and deploying the webpage using Amazon Web Services. Hosting a webpage on server through Linux or windows webserver of AWS. Also connected to RDS Database to store the data - Capstone Project

Skills

Proficient in SQL

Certification

Pearson English Communication Skill, Pearson Me Pro

Interests

Computing

Analytics

Business

Cricket

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing

Timeline

Selling Partner Support Associate - Amazon
01.2024 - Current
AWS Cloud Intern - F13 Technologies
10.2023 - 12.2023

Legacy Application Modernization, TCS Academy

03-2023

MySQL Essentials Bootcamp, LetsUpgrad

01-2023

Cyber Security and Networing Fundamentals, Palo Alto Networks

09-2022

Pearson English Communication Skill, Pearson Me Pro

06-2022
Aditya Degree College - Bachelor of Computer Applications, Computer And Information Systems
04.2001 -

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Satya Sai Ram BuddigaAssociate at Amazon