Adithya K S

Amazon.in

03.2020 - 03.2022

Demonstrated end-to-end ownership of every seller interaction, ensuring exceptional support and proactive problem-solving.
Provided prompt and efficient service to Amazon Sellers and Merchants, including appropriate escalation of seller issues to relevant departments.
Maintained a positive and professional demeanor, effectively managing sensitive issues and portraying the company in a positive light.
Utilized excellent time-management skills to work independently while adhering to departmental resources, policies, and procedures.
Contributed to a positive team environment, aiding team members with difficult contacts and collaborating across departments as necessary.
Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively sought solutions through logical reasoning and data interpretation skills, identifying trends and proposing improvement suggestions.
Liaised with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams to resolve seller issues and questions comprehensively.

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