Pranav S
Coimbatore
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer relationship building and administrative management. Spearheaded initiatives that enhanced partner relations and customer satisfaction, demonstrating exceptional judgement and decision-making skills. Proficient in Microsoft Excel and known for fostering stakeholder engagement, I consistently deliver results that drive company growth and operational efficiency.
Overview
5
5
years of professional experience
Work History
Selling Partner Support Associate
Amazon
03.2021 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Developed and implemented strategies to enhance partner relations.
- Monitored partner performance and provided feedback on areas of improvement.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
Customer Service Support Associate
Amazon
06.2020 - 12.2020
- Contributed to company growth by upselling products or services when appropriate during customer interactions.
- Increased customer retention with proactive communication and personalized solutions.
- Maintained detailed records of customer interactions, documenting concerns, resolutions, and any necessary follow-up actions.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Participated in regular team meetings, sharing feedback from customers to help inform company decisions regarding product offerings or policies.
- Delivered exceptional service to customers consistently, resulting in positive testimonials and referrals from satisfied clients.
Education
Bachelor of Arts - Computer Science
Hindusthan College of Arts And Science
Coimbatore, India06-2018
Skills
- Customer relationship building
- Performance analysis
- Workflow optimization
- Administrative management
- Operations management
- Stakeholder engagement
- Judgement and decision making
- Knowledgeable in Microsoft Excel, Outlook, Word, PowerPoint
Timeline
Selling Partner Support Associate
Amazon
03.2021 - Current
Customer Service Support Associate
Amazon
06.2020 - 12.2020
Bachelor of Arts - Computer Science
Hindusthan College of Arts And Science
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