Months of Professional Experience
ABHINAV CHAUDHARY
Lucknow
Summary
Result-driven professional with extensive experience at Amazon Development Centre India, specialising in effective problem-solving of the approaching sellers. Proven ability to enhance seller experiences and implement improvements, utilising strong communication skills, procedural knowledge and proficiency in Microsoft Office to exceed performance metrics. Dedicated to achieving outstanding results in high-pressure environments.
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Invested more than eight years in the preparation for Civil Services (UPSC and UP PSC), but unfortunately, couldn't make it to the final selection. During the process, gained knowledge, developed attributes, and character traits. Now geared up to make it big in the corporate world with hard work, perseverance, and determination.
Overview
20
20
2
2
Certifications
Work History
Selling Partner Support Associate
Amazon Development Centre India Pvt. Ltd
03.2024 - 10.2025
- Skill set on which I worked at Amazon: Incomplete Information on Detail Page (IIDP), Brand Detail Page (BDP), and Feeds.
- Interact with third-party sellers through emails and chats, and resolve their queries with a proactive problem-solving attitude.
- Provide prompt and efficient service to Amazon sellers and merchants, including the appropriate escalation of sellers' issues.
- Actively seek solutions through logical reasoning, data interpretation skills, and identifying trends to appropriate channels, including improvement suggestions.
- Liaise with other departments and teams, such as Merchant Credit, Merchant Investigation, Claims, Brand Management, Product Investigation, Restricted Products, KYC, etc., to resolve sellers' issues and queries.
- All other work assigned by the Manager, such as carrying out internal audits of other associates, making the audit reports, finding opportunities for improvement, and helping new associates during their onboarding training, etc.
- Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
Co-Partner
Apoorv Constructions
Lucknow
01.2018 - 01.2020
- Assisted in the identification of the plots and involved in the registration process for business development while leading the project development planning & implementation.
- Managed the advertisement & sales team for the selling of newly constructed residential properties and aided the customers by conducting site-visits.
- Implemented the plan for construction of the residential building on the plots based on the research & assessment of the locality.
- Focused on converting the leads into closed deals by engaging with the customers directly and provide them guidance about the locality and the process of buying & registering the property.
- The company focus on the development of residential properties to enhance the value of the plot and sell them for the revenue growth.
Management Trainee/Territory Sales Manager
Lakhani India Ltd
Faridabad
08.2009 - 12.2009
- Focused on enhancing revenue by identifying potential retailers and meeting them to complete the deals.
- Assisted distributors and retailers in the placement of orders and provided support in the delivery of the orders.
- Provided training & mentoring to the on-ground sales staff and enhance their performance for the overall revenue growth.
- Developed business opportunities by engaging with various vendors and distributors and maintain healthy long-term relationships.
Trainee – Sales Function
Britannia Industries Ltd
05.2008 - 07.2008
- Gathered valuable data from various distributors & retailers while analysing the demand in a region per skew to understand the depth of market penetration.
- Reviewed the activities of partnered distributors such as number of visits to retailers, payment flexibility, response to retailers regarding damaged goods.
Training
Whirlpool of India Ltd
07.2006 - 02.2007
- Liaised with channel partners & suppliers to monitor the progress of existing orders and supported in the reporting & documentation of sales invoices.
- Gathered market information to increase individual sales performance while calculating rapid cost involved to negotiate & close deals.
Education
Master of Arts - Public Administration
IGNOU
New Delhi, India08-2015
Bachelor of Arts - Economic & Political Science
Sri Venkateswara College, University of Delhi
New Delhi, India07-2006
Skills
- Microsoft Office Suite
- Customer support and relations
- Brand management
- Effective communication
- Problem solving
- Team leadership
- Training and mentoring
- Escalation procedures
- Innovative mindset
- Operations management
- Vendor management
- Administrative management
- Time management
- Critical thinking
Certification
Course on Computer Concepts (CCC) certification, NIELIT.
Advanced Diploma in IT Fundamentals" from PIE INFOCOMM PVT LTD.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 05/21/85
- Nationality: Indian
Hobbies and Interests
- Music
- Guitar
- Learning about Crypto Currency
Core Competencies - Technical Skills
- MS-Office (Word, Excel & PPT)
- Google Suite
Profile Synopsis
- Deft at understanding queries and providing immediate resolution while ensuring high-level of satisfaction.
- Ability to identify and assess customers’ needs to achieve satisfaction with a friendly and customer centric approach.
- Have a clear, empathetic communication style and comfortable and prepared to interact respectfully and effectively with people from all backgrounds.
- Strong attention to details, analytical skills and adherence to strict quality guidelines.
- Ability to explain complex issues in an easy and understandable manner.
- Excellent verbal and written communication skills, both in English and Hindi.
- Possess basic computer skills and comfortable using basic digital tools.
- Comfortable reviewing NSFW/sensitive content and maintain confidentiality.
- Self-motivated, and highly flexible team player attitude.
- Dedicated, sincere and willing to go extra mile.
- Self-learner with independent problem solving mindset.
- Able to review, label, and tag content used for training AI models.
- Adept in capturing valuable data and providing results to senior management while adhering to organisational policies and productivity requirements.
- Skilled in providing recommendation & planning project implementation activities with the help of key insights uncovered during the research.
- Demonstrated capabilities to formulate SOP’s and ensured appropriate follow-up in accordance with brand policies.
Timeline
Selling Partner Support Associate
Amazon Development Centre India Pvt. Ltd
03.2024 - 10.2025
Co-Partner
Apoorv Constructions
01.2018 - 01.2020
Management Trainee/Territory Sales Manager
Lakhani India Ltd
08.2009 - 12.2009
Trainee – Sales Function
Britannia Industries Ltd
05.2008 - 07.2008
Training
Whirlpool of India Ltd
07.2006 - 02.2007
Master of Arts - Public Administration
IGNOU
Bachelor of Arts - Economic & Political Science
Sri Venkateswara College, University of Delhi