Gowthami Singh .J
Chennai
Summary
Experienced Vendor Contact Representative with a demonstrated history of working in the ecommerce industry. Skilled in Vendors, E-commerce, Medical Billing, Vendor Management, and Solid Professional Standards. Strong support professional with a BCA focused in Computer applications from Patrician College Of Arts And Science and MBA from The University of Madras
Overview
9
9
years of professional experience
Work History
Selling Partner Support Associate
Amazon development center
Chennai
01.2018 - Current
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Responded to vendor inquiries and provided assistance with product information, orders, and account management.
- Resolved vendor issues and complaints effectively, ensuring high levels of satisfaction.
- Collaborated with cross-functional teams to address customer needs and improve processes.
- Met and exceeded performance targets for customer satisfaction, response times, and resolution rates.
Senior AR Caller
AGS Healthcare
Chennai
05.2015 - 11.2017
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Assessed medical records for coverage eligibility and benefit accuracy.
- Prepared detailed reports on claim status, payment history, and other relevant information.
- Managed escalated cases involving high-value claims or multiple parties involved.
- Reviewed appeals filed by claimants who were dissatisfied with initial decisions made concerning their cases.
- Participated in meetings with internal departments or external vendors as necessary to discuss disputed claims or other related matters.
Education
MBA - Human Resources Management
University of Madras
Chennai03-2021
Bachelor of Arts - Computer
Patrician College Of Arts & Science
Chennai03-2015
Skills
- Customer Relationship Management (CRM)
- Communication Skills
- Decision-Making
- Complex Problem-Solving
- Strategy Development
- Cross-Functional Teamwork
Languages
Hindi
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Accomplishments
- Awarded star quality twice for maintaining the quality for 3 months.
- Awarded Star of the month twice for successfully managing the volumes and adherence to deadline
- Led a cross-functional team in revamping the knowledge base and self-service resources, resulting in a 40% decrease in partner escalations.
- Designed and delivered tailored training programs for new support agents, resulting in a 50% reduction in onboarding time and improved first-call resolution rates.
Timeline
Selling Partner Support Associate
Amazon development center
01.2018 - Current
Senior AR Caller
AGS Healthcare
05.2015 - 11.2017
MBA - Human Resources Management
University of Madras
Bachelor of Arts - Computer
Patrician College Of Arts & Science
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