Jeevan C
Bangalore
Summary
Dynamic Project Manager with a proven track record at Wipro Technologies, successfully delivering IT migration projects with budgets up to $2M. Expert in Agile methodologies and risk management, achieving a 30% improvement in delivery timelines while enhancing client satisfaction through effective stakeholder engagement and quality performance initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Wipro Technologies
07.2019 - Current
- Delivered multiple IT migration projects (Database, Azure) with budgets up to $2M.
- Spearheaded end-to-end project execution, ensuring adherence to cost, scope, and timelines.
- Led Agile adoption within teams, improving delivery timelines by 30%.
- Conducted stakeholder reviews, risk assessments, and mitigation planning, reducing project risk exposure by 15%.
- Improved client satisfaction by 20% through enhanced scope clarity and delivery transparency.
IT Analyst
Tata Consultancy Services
01.2019 - 03.2019
- Conducted quality checks via call monitoring and provided feedback to improve FCR and QA metrics.
- Led root cause analysis on escalations and prepared weekly/monthly reports for performance tracking.
- Facilitated client calibration calls and internal team huddles for continuous improvement.
Senior Quality Analyst
Hinduja Global Solutions Pvt Ltd
09.2015 - 12.2018
- Led performance and process reviews with clients and internal teams.
- Designed and delivered refresher training based on quality data analysis.
- Prepared detailed performance dashboards, quality reports, and improvement action plans.
- Acted as key liaison between QA teams and management, enhancing team performance consistency.
Technical Support Advisor
Mphasis Ltd
11.2014 - 08.2015
- Provided Level 1 technical support for internet service issues.
- Escalated complex issues and followed up on resolution timelines to ensure customer satisfaction.
Education
Bachelor of Engineering (B.E.) - Telecommunications
Bangalore Institute of Technology, VTU
Skills
- Project Lifecycle Management
- Agile & Scrum Methodologies
- Azure & Database Migrations
- Risk & Issue Management
- Stakeholder Engagement
- Quality & Performance Improvement
- Six Sigma (Green Belt) Practices
- Reporting & Dashboarding
Certification
- Project Management Professional (PMP) – PMI, valid till 2025
- Lean Six Sigma Green Belt – Henry Harvin
- Scrum Master (Trained)
Disclaimer
I hereby declare that the above information is accurate and true to the best of my knowledge. Date: Place: Bangalore Jeevan C
Timeline
Project Manager
Wipro Technologies
07.2019 - Current
IT Analyst
Tata Consultancy Services
01.2019 - 03.2019
Senior Quality Analyst
Hinduja Global Solutions Pvt Ltd
09.2015 - 12.2018
Technical Support Advisor
Mphasis Ltd
11.2014 - 08.2015
Bachelor of Engineering (B.E.) - Telecommunications
Bangalore Institute of Technology, VTU
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