Jeevaprakash G S
Chennai
Summary
Quality Analyst with 5+ years of experience in catalog auditing, operational analytics, SLA management, and process improvement at Amazon. Skilled in root cause analysis, stakeholder management, data validation, and operational reporting with a strong focus on improving business efficiency and customer experience. Proficient in Excel, Python basics, and process automation.
Overview
6
6
years of professional experience
Work History
Quality Analyst
Amazon Development Center
Chennai
12.2022 - Current
- Analyzed demand spikes and abnormal order behavior to determine root causes and mitigate potential business risks.
- Performed data analysis and audits on product listings to identify pricing inconsistencies and operational defects to minimize business impact.
- Assessed pricing accuracy and evaluated cost impacts of incorrect list prices and catalog issues, contributing to enhanced pricing strategies.
- Executed super audits on impacted listings to identify trends, resolve defects, and improve operational efficiency.
- Delivered detailed RCA reports and escalated high-impact issues to stakeholders, facilitating informed decision-making and targeted process improvements.
- Coordinated with cross-functional teams to resolve operational tickets and escalations within defined SLA standards.
- Identified operational gaps and helped build standardized SOPs, improving process accuracy and overall team efficiency.
- Led weekly discussions with stakeholders and team members to identify operational gaps and address recurring issues, fostering continuous process improvement.
- Developed detailed training materials and onboarded 15+ new auditors to ensure process compliance and audit quality.
Catalog Associate
Amazon Development Center
Chennai
11.2020 - 11.2022
- Checked catalog quality and resolved data inconsistencies in Amazon catalog system, enhancing customer experience and ensuring high-quality product listings.
- Added attributes and specifications to enhance catalog quality and support catalog initiatives.
- Identified product matches from competitor platforms to ensure competitive pricing and market relevance.
Education
Bachelor of Technology - Mechanical Engineering
B.S. Abdur Rahman Crescent University
Chennai05-2019
Skills
Technical Skills
- SQL
- Power BI
- Basic Python
- Advanced Microsoft Excel
- Data Analysis
- Database Management
- Domain Skills
- Quality Auditing
- Catalog Operations
- Root Cause Analysis
- SLA Management
- Stakeholder Management
- Process Improvement
- Risk Analysis
Projects And Achievements
- Collaborated with the tech team to automate hourly productivity tracking, improving operational efficiency and performance monitoring.
- Automated SLA reports for listings across the team pipeline using python which helped the team achieve 100% SLA compliance with zero breaches.
- Recognized by Vendor Managers for identifying critical pricing discrepancies and ensuring timely resolution to maintain process accuracy.
- Awarded the Star Performer Award for consistently exceeding productivity and accuracy targets.
- Received the Above and Beyond Award for proactively identifying process improvement opportunities and successfully implementing impactful solutions.
Timeline
Quality Analyst
Amazon Development Center
12.2022 - Current
Catalog Associate
Amazon Development Center
11.2020 - 11.2022
Bachelor of Technology - Mechanical Engineering
B.S. Abdur Rahman Crescent University