MANSI MULCHANDANI
Ahmedabad
Summary
Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective in working with clients, peers and professionals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Quality Analyst
GRUBBRR
Ahmedabad
01.2023 - Current
- Engaged in the Samsung Legacy and Nextgen projects as a Quality Assurance Analyst, performing various testing methodologies including manual, user acceptance, regression, functional, usability, and integration testing.
- Developed testing plans for new products based on customer requirements.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Engaged in mobile testing, web-based application testing, UI testing, and API testing.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
Quality Analyst - Customer Support Engineer
HDB FINANCIAL SERVICES
Ahmedabad
11.2019 - 01.2022
- Provided customer support while ensuring quality standards, identifying inefficiencies, and recommending improvements in banking operations.
Education
Bachelor of Commerce -
Gujarat University
01.2023
Skills
- Communication Skills
- Analytical Skills
- Attention to Detail
- Time Management
- Problem-Solving
- Technical Competence
- Process Improvement
- Standards and Regulations
- Teamwork
- Adaptability
- Documentation Skills
- Test case development
- SQL understanding
- Usability Testing
- Requirements Analysis
- Functional Testing
- Regression Testing
- Data Analysis
- Software testing
Languages
- English
- Hindi
- Gujarati
Projects
- Samsung legacy & Nextgen project
- Had great opportunity working onsite USA office from May to July 2024
Accomplishments
- June 2024
Timeline
Quality Analyst
GRUBBRR
01.2023 - Current
Quality Analyst - Customer Support Engineer
HDB FINANCIAL SERVICES
11.2019 - 01.2022
Bachelor of Commerce -
Gujarat University
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