Jegan Seran
Chennai
Summary
Innovative Azure Virtual Machine Support Engineer with a background in complex IT solutions tailored to meet organizational needs. Demonstrated ability to lead cross-functional teams in executing projects that improve system reliability and performance. Successfully delivered scalable and secure infrastructure solutions, contributing to enhanced system functionality and business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Azure support engineer
Cognizant Technology solutions India Pvt Ltd.
Chennai
02.2024 - Current
- Monitor the health and performance of Azure resources and services.
- Respond to alerts and notifications, identifying and resolving potential issues.
- Resolve common issues related to virtual machines, storage, networking, and access permissions.
- Perform backups, patch updates, and system health checks.
- Generate reports for performance, usage, and compliance.
Digital Associate
Amazon Development Centre
Chennai
12.2021 - 02.2024
- Responding to IT support requests over the call, via email, remote and chat support.
- Continuously monitor and maintain systems and networks using ACME tool.
- Escalate, if needed, unresolved problems to a higher level of support.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Onboarding new starters.
- Keep a record of issues, along with solutions, to refer back to in future instances.
Service Desk Executive
Precision Biometric India Private Limited
Chennai
12.2020 - 12.2021
- Knowledge in Service Now ticketing system is a management tool that processes and catalogs customer service requests.
- Basic troubleshooting knowledge in outlook,office365 and VPN.
- Downloading, installing and configuring software to meet user requirements.
- Testing and updating existing software.
- Ensuring computer network’s optimal performance.
Education
Master of Science - Computer Technology
St. Joseph's College of Engineering
ChennaiSkills
- Azure resource monitoring
- Virtual machine troubleshooting
- Backup and recovery
- Monitoring
- ServiceNow
- Windows
- Remote support
Certification
- Azure Administrator Associate (AZ-104)
Languages
English
First Language
Timeline
Azure support engineer
Cognizant Technology solutions India Pvt Ltd.
02.2024 - Current
Digital Associate
Amazon Development Centre
12.2021 - 02.2024
Service Desk Executive
Precision Biometric India Private Limited
12.2020 - 12.2021
Master of Science - Computer Technology
St. Joseph's College of Engineering
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