Shaik Nayeem M
Support Engineer
Bangalore
Summary
Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of billing operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Recognized by multilevel leader for quick learning and implementation abilities
Overview
6
6
years of professional experience
4
4
Languages
Work History
Azure Support Engineer
PRIMUS Global Technologies, Pvt Ltd
Bangalore
07.2021 - 06.2023
- Working with individuals, cloud partners, and enterprise clients on Azure Subscription Management and Billing issues.
- Troubleshooting payment and billing issues by evaluating usage history and service deployments
- Working with internal teams to take care of all customer concerns about Azure and assisting customers as needed.
- Azure Sponsorship Access (Create, Renew, Cancel, Adjust, and Reactivate).
- Responsible for maintaining end-to-end client relationship until customer's issue is satisfactorily handled.
- Mentoring team of 12, assisting with customer concerns, addressing escalations, and driving refresher trainings.
- Communicating with clients to verify roots and causes of billing problems.
- Collaborating with other departments to implement system-wide improvements.
- Researched and established new technologies and methodologies to improve support processes and provide better services to customers.
Associate
Innove Source / Supr Infotech / Xplore Tech Pvt Ltd
Bangalore
03.2019 - 07.2021
- Creation, Modification, Deletion, Activation and Deactivation of Catalogs(All Categories),
- Responsible for accurate listing of specifications and images of products
- Preparing daily deal product shortlist based on website events.
- Constantly monitoring stock, sales and demand and replenishing required stock to keep product always available on website
- Managing reports of daily activity and sharing required reports to management for better accuracy and future measures
- Raising purchase orders to vendors, Resolving vendor issues.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Managed customer relations through communication and helpful interactions
Executive Operations
Aegis Ltd
Bangalore
09.2017 - 03.2019
- Onboarding vendors and document verification.
- Handling claims created by suppliers regarding their return order issues (Damage/Defective/Wrong) and processing protection fund accordingly,
- Assisting more than 200 vendors on their claiming process and refund calculations.
Education
BE - Computer Science
PSV College of Engineering
Krishnagiri, Tamil Nadu 08.2011 - 2015.05
12th -
Government Higher Secondary School
Velakal Natham, Tamil Nadu 06.2010 - 04.2011
10th -
Government Higher Secondary School
Velakal Natham 06.2008 - 04.2009
Skills
Azure Billing and Subscription Management
Timeline
Azure Support Engineer
PRIMUS Global Technologies, Pvt Ltd
07.2021 - 06.2023
Associate
Innove Source / Supr Infotech / Xplore Tech Pvt Ltd
03.2019 - 07.2021
Executive Operations
Aegis Ltd
09.2017 - 03.2019
BE - Computer Science
PSV College of Engineering
08.2011 - 2015.05
12th -
Government Higher Secondary School
06.2010 - 04.2011
10th -
Government Higher Secondary School
06.2008 - 04.2009
Similar Profiles
Ravi SuryanarayanaRavi Suryanarayana
Specialist at HPI (Primus Global Technologies Pvt Ltd)Specialist at HPI (Primus Global Technologies Pvt Ltd)
Preeti SharmaPreeti Sharma
Data Analyst at Primus Global Technologies Pvt. LtdData Analyst at Primus Global Technologies Pvt. Ltd
SALMAN SAIFEESALMAN SAIFEE
Transaction Processing Associate at PRIMUS Global Technologies Pvt LtdTransaction Processing Associate at PRIMUS Global Technologies Pvt Ltd