JEGANATHAN M
Chennai
Summary
Dynamic Sales Officer with over six years of experience in client engagement and team collaboration. Skilled in developing sales strategies and mentoring junior representatives, contributing to measurable improvements in sales performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Sales Executive
I PROCESS SERVICES INDIA PVT LTD
CHENNAI
04.2019 - Current
- Managed client relationships through effective communication and follow-up.
- Developed sales strategies to enhance customer engagement and retention.
- Collaborated with team members to improve sales processes and workflows.
- Conducted market research to identify new sales opportunities and trends.
- Built relationships with key clients through regular contact.
- Maintained accurate records of all sales activities and results.
- Sourced new sales opportunities through inbound lead follow-up.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Trained and mentored junior sales representatives and team members.
- Supported sales team members to drive growth and development.
- Assisted in creating promotional materials for marketing campaigns and events.
- Identified customer needs and developed customized solutions.
- Implemented promotional campaigns to boost sales volume.
- Managed a portfolio of accounts to achieve long-term success.
BPO Claims Team Lead
SOURCEHOV INDIA PRIVATE LIMITED
CHENNAI
11.2017 - 04.2019
- Trained new team members on claims procedures and system usage.
- Reviewed complex claims to ensure compliance with company policies.
- Facilitated communication between clients and internal departments for claim resolution.
- Implemented process improvements to enhance team productivity and accuracy.
- Resolved escalated customer issues with professionalism and care.
- Identified opportunities for further process automation or system enhancements that would improve overall efficiency.
- Reviewed claim files for accuracy prior to submission for payment processing.
Education
MBA - PG
RVS COLLEGE OF ENGINEERING
DINDIGUL06-2017
Bachelor of Arts - B.COM
APA ARTS AND SCIENCE COLLEGE
DINDIGUL04-2015
HSC - 12TH
CSMA HR SEC SCHOOL
DINDIGUL03-2012
SSLC - 10TH
ST MARCELLIN HIGH SCHOOL
DINDIGUL03-2010
Skills
- Sales process improvement
- Client relationship management
- Problem solving
- Lead generation
- Sales forecasting
- Sales strategy development
- Team collaboration
- Networking skills
- Customer retention strategies
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Senior Sales Executive
I PROCESS SERVICES INDIA PVT LTD
04.2019 - Current
BPO Claims Team Lead
SOURCEHOV INDIA PRIVATE LIMITED
11.2017 - 04.2019
MBA - PG
RVS COLLEGE OF ENGINEERING
Bachelor of Arts - B.COM
APA ARTS AND SCIENCE COLLEGE
HSC - 12TH
CSMA HR SEC SCHOOL
SSLC - 10TH
ST MARCELLIN HIGH SCHOOL
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