Jehaan CYRUS Colabawalla
Saskatchewan
Summary
Throughout my career, I have effectively organized, prioritized, and executed key projects to improve business outcomes. My skills match the Service Desk Team Lead requirements and will add value to your company. I have a methodical approach to problem-solving, work well in teams, and have expertise in SCCM and BCM. Please review my attached resume, and I appreciate your evaluation of my credentials.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Support Engineer (Programmer)
Qatar Media Corporation
01.2004 - 12.2024
- Improved customer satisfaction by providing timely and accurate hardware support for technical issues
- Resolved complex technical problems through thorough troubleshooting and analysis
- Streamlined processes for diagnosing hardware failures, reducing downtime for clients
- Enhanced team productivity by collaborating with colleagues on cross-functional projects and initiatives
- Served as a subject matter expert on hardware solutions, providing guidance to other team members when needed
- Provided remote support for clients experiencing hardware issues, minimizing disruptions to their operations
- Participated in industry events and educational opportunities to stay current on emerging trends and technologies in the hardware engineering field
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure
- Boosted end-user productivity through effective remote assistance using various tools such as Team Viewer, Remote Desktop, and VPN connections
- Provided after-hours support to ensure continuous IT service availability during critical business periods or outages
- Upgraded operating systems and computer software to perform compatibility with programs
- Installed and maintained hardware and computer peripherals to store tangible components
- Installed and configured operating systems and applications
Education
MBA - Management Information Systems
Adventist International of Advanced Studies
08.2016
Bachelor of Computer Aided Management - Information Systems
Guru Nanak Dev University
09.2008
Skills
- Hardware Upgrades
- Performance Optimization
- Attention to Detail
- Service Calls
- Technical Troubleshooting
Certification
- LSS ITIL @Service lifecycle: Service Strategy (Training Attended)
- LCSI ITIL @ Service Lifecycle: Continual Service Improvement (Training Attended)
- LSS ITIL @ Service Lifecycle: Service Strategy (Training Attended)
- LEAN IT FOUNDATION (Training Attended)
- SAP Success Factors Employee Central administration (Training Attended)
- SAP HANA-Installation & Operation (Training Attended)
- SAP Business Suite to SAP S/4Hana Delta (Training Attended)
- Associate in Project Management (Training Attended)
- ITIL FOUNDATION2011 (Training Attended)
- OSX SUPPORT ESSENTIALS (Training Attended)
- CompTIA NETWORK+ (Training Attended)
- CompTIA A+ (Training Attended)
- HDI Foundation & Customer Service for IT (Training Attended)
Additional Information
- Linkedin.com/in/jehaan-cyrus-colabawalla-51593a273
- References available upon request
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Technical Support Engineer (Programmer)
Qatar Media Corporation
01.2004 - 12.2024
Bachelor of Computer Aided Management - Information Systems
Guru Nanak Dev University
MBA - Management Information Systems
Adventist International of Advanced Studies
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