Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jency Jose

Manager- Accounting Services
Bengaluru,Karnataka

Summary

A result oriented professional with 15+ years of comprehensive experience in various Finance functions like P2P, OTC & R2R.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and a problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

3
3
years of post-secondary education
17
17
years of professional experience

Work History

Manager- Accounting Services

Conduent Business Service
Kochi, Kerala
11.2013 - Current
  • 15+ years of comprehensive experience in various Finance functions like P2P, OTC & R2R
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste (Opex Projects)
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Monthly Operations Review - SLA’s & KPI’s
  • Accountable for MJE Journal approvals (AP, AR & GRIR, Debit Balance, AFDA)

India Finance Lead 1

Aon Hewitt
Noida, Uttar Pradesh
05.2008 - 11.2013
  • Joined the team as a Team Developer in 2008 and then got promoted to Business Analyst in 2010. Working with Corporate Controllership Revenue and Expense team for maintaining Accounts Receivable (Business-to-Business) for UK & India domain of Aon Hewitt ltd. Promoted as India Finance Lead (Operations Manager) of the UK Accounts Receivable process & India Collections (AR) Process
  • Part of the pilot batch of the process that went to transition the process from UK.
  • Handled Credit Control (collection), cash application and reporting portfolio for the AR- UK team.
  • Motivating the team to achieve the targets month on month & delivering the KPI’s
  • Analyze the individual performance of the team members and motivate them to perform better by providing timely feedback.
  • Weekly review of team member’s portfolios, providing them with the assistance to resolve the issue that they are facing in their portfolios.
  • Reviewing and approving the reports prepared by the team .Reporting includes Reconciliation of accounts, passing journals for the specific and general provision (both AR & WIP) and publishing the aged debt report of the various regions in Europe and UK every week, preparing the working and journals for WIP reports.
  • Monthly and quarterly reporting and analysis of key business measures and metrics like DSO, working capital analysis, Priority billing, calculation of both WIP and debt provision rates.
  • Maintenance and publishing the KPI deck of the process to the leadership month on month.
  • A Certified Gold Trainer and has also successfully completed the train the trainer program.
  • Backed with the consistent performance and have also been awarded with Extra Miler Award & CFO award.

Team Member (Embedded Coach)

Bank Of America
Gurugram, Haryana
03.2006 - 03.2008
  • Responsible for Account closure activity and issuing Immigration Letters to the eligible BOA customers
  • Was also assigned the responsibility to train new Hires about the Modus Operandi of the Process.
  • Planning and implementing the training schedules while ensuring effective and optimum use of resources.
  • As an Embedded coach, had the responsibility of giving end to end training to the new joiners and handing them over to the Operations team.
  • Provide time to time refresher session to the vintage to keep them updated

Customer Support Executive

Wipro BPO Ltd
Delhi, Delhi
10.2005 - 03.2006
  • Responsible for Handling Customer’s Queries and Concerns about their AOL accounts.
  • Using fine-tuned multi-tasking capabilities to resolve complex user Queries of U.S.A based AOL customers.
  • Maintaining the database of users and Log Creation.
  • Responsible for the delivery of the clients agreed service levels and meeting the expectations with in specified time limit.
  • Successfully achieved the Sales Targets for Selling Internet packages to the Customers.

Senior Process Associate

Hero ITES (Hero Corporate Services Ltd.)
Gurugram, Haryana
05.2004 - 10.2005
  • Handling complex Customer’s Queries, Appropriate escalation of unresolved complaints.
  • Responsible for maintaining Quality and performance Reports for the team on daily/weekly/monthly basis and thus highlighting the areas of opportunity for the team.
  • Backed with the consistent performance as an ‘A’ Player, was awarded as Campaign Topper and therefore was given subsequent appraisals within a short span of time.

Education

Bachelor of Commerce - Accounting

Jesus & Mary College
Delhi
08.2001 - 04.2004

Skills

    Communicator

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Accomplishments

    Successfully transitioned multiple processes and streamlined the process within the stipulate time.

    Traveled to Jamaica & UK to transition the process.

    Lead Opex projects to reduce aged AR balances & Vendor ageing.

Timeline

Manager- Accounting Services

Conduent Business Service
11.2013 - Current

India Finance Lead 1

Aon Hewitt
05.2008 - 11.2013

Team Member (Embedded Coach)

Bank Of America
03.2006 - 03.2008

Customer Support Executive

Wipro BPO Ltd
10.2005 - 03.2006

Senior Process Associate

Hero ITES (Hero Corporate Services Ltd.)
05.2004 - 10.2005

Bachelor of Commerce - Accounting

Jesus & Mary College
08.2001 - 04.2004

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Jency JoseManager- Accounting Services