Jenefa R

Project: Airbus Canada

• Conducting detailed engineering analysis to identify areas for improvement, and make informed decisions to enhance accuracy of technical publications
• Documentation of entire work order life cycle that includes creation, assignment, planning, execution, completion, and closure phases.
• Collaborating with Subject matter experts, reviewers and illustrators to ensure that intent of change driver is interpreted accurately
• Mentored new resources in team
• Received recognition from company leadership for excellence in delivering high-quality documentation under tight deadlines and closure of backlog work orders

Project: Bombardier G7000

• Conducted detailed engineering analysis to identify areas for improvement, and make informed decisions to enhance accuracy of technical publications
• Documentation of entire work order life cycle that includes creation, assignment, planning, execution, completion, and closure phases.
• Collaborated with Subject matter experts, reviewers and illustrators to ensure that intent of change driver is interpreted accurately
• Mentored new resources in team
• Received recognition from company leadership for supporting in creation of new DMs.
• Headed team of 6 members for impact analysis review which resulted in improvement of IA quality of team from 94 to 97 percentage.
• Peer review of team members work
• Sharing new learning with team
• Suggesting improvement in Spec
• Took part in Talent enrichment activities of team.

Project : British Telecom

• Supporting British Telecom telephone and broadband customers.
• Clearing the faults being co-ordinate with Engineers in the UK.
• Supporting all technical faults including operating system, devices, wireless and emails.
• Booking an engineer for a field visit to fix the fault.
• Handling all types of telephone and broadband faults including home moving.

Project : BPP University

• Assist students with understanding course requirements and academic policies.
• Help students navigate the university’s online systems and resources.
• Address and resolve student queries and concerns.
• Liaise with academic departments to resolve issues related to coursework, exams, and grades.