Jenifer Merlin J
Chennai
Summary
Have work experience of 6.6 year (in total) , worked as technical support, customer support and as BOA under Operation team, Senior data processing Analyst. Skilled in Area of expertise research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Process Executive - Data Analyst
Cognizant
Chennai
07.2020 - 03.2023
- Monitor team task Queue and ensure that everything will be completed on time and meeting SLA
- Daily monitoring of job requests and allocating based on priorityand sharing of work to manage high volumes.
- Created the Web Scrapping using Power Automate for QNXT and onbase, inorder to avoid manual error.
- Primary obejective is to administrate provider data management (PDM).
- Worked in ITRF automation and ITRF demographic changes, created audit dashboard report, analysis the root cause of the issue.
- SQL queries for pull rejection report and analysis the root cause of it. Worked in Provider Credentialing, NPI registry, Contracts rate analysis for claims.
Benefits Operation Administrator
Wipro
Chennai
04.2019 - 05.2020
- Worked on creating and updating SOP on JAMA. And worked on DVS process, analysis the plans.
- Basic Knowledge in writing SQL Command to retireve data.
- Address root causes and seek continuous improvement in process,constantly looks for ways to works.
- Coordinated vendor management of benefit plans, auditing and reconciling data, ensuring accurate and maintaining performance standards and resolving administrative issues.
- Managed the daily administration of the MetLife ,HHRC, Cigna and daily transfer file.
- Worked in payroll process, resolving tickets in salesforce tool and service now tool.
- Worked in Claims automation UAT,deployment and sample testing case.
Associate
Sutherland
Chennai
07.2016 - 01.2019
- Customer oriented, trained in handling phone chat and email for domestic and International process.
- Worked in both technical support and customer support
- Ability to work under tight deadlines, able to motivate others, energetic and able to work under pressure, and independent.
- Shared feedback with team and offered suggestions for customer experience improvements.
- Participated in internal training programs to expand knowledge and support multiple clients.
- Worked on support-specific projects to keep knowledge base up to date.
Education
BSC - MATHEMATICS
Madras Christian college
Chennai 06.2013 - 05.2016
Skills
Multitasking Skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Senior Process Executive - Data Analyst
Cognizant
07.2020 - 03.2023
Benefits Operation Administrator
Wipro
04.2019 - 05.2020
Associate
Sutherland
07.2016 - 01.2019
BSC - MATHEMATICS
Madras Christian college
06.2013 - 05.2016
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