QUENCY LUVIS
BANGALORE
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Results-driven experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Process Senior Associate
Google operations center
Bangalore
02.2022 - Current
- Started with Google Shopping team and later moved into the Lead Generation team with setup and troubleshooting offline conversion tracking conversion tracking.
- Savvy in the art of tracking conversions through various channels, including seamless integration with CRM systems.
- Acquired extensive knowledge in the use of Salesforce, Hubspot, and Zoho CRM for enhancing overall organizational efficiency
- Coordinated efforts between developers, testers, operations personnel, vendors, as required.
- Conducted research into emerging technologies in order to recommend upgrades or modifications as needed.
Advisor
24/7.ai
Bangalore
05.2021 - 02.2022
- Worked for a travel process Expedia as an Advisor for a period of 1 year and 4 months
- Then moved to the back office as tier2.
- Monitored changes in flight schedules or hotel availability due to weather conditions or other factors that could affect travel plans.
- Collaborated closely with suppliers in order to negotiate better deals on behalf of clients.
- Provided customers with detailed information about various tourist attractions and activities in different countries around the world.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Processed payments using a variety of methods including cash, credit cards or online payment services.
- Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
Consultant
Regalix
Bangalore
05.2021 - 02.2022
- Worked with the Shopping Ads team to set up, optimize, and troubleshoot Google Shopping Ads targeting their Merchant Center account.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Implemented best practices to optimize clients' organizational performance, leading to improved operational efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
10th -
MARY IMMACULATE HIGH SCHOOL
01.2012
Bachelor of Computer Application -
JYOTI NIVAS COLLEGE, AUTONOMOUS
Bangalore, Karnataka12th -
JYOTI NIVAS PREUNIVERSITY COLLEGE
Bangalore, KarnatakaSkills
- Document Preparation
- Report writing skills
- Compliance Management
- Excellent and effective communications skills
- Time management with problem skills
- multitasking skills
Technical skills
- C
- C++
- JAVA
- HTML
- CSS
Personal Information
- Father's Name: Joe Luvis
- Mother's Name: Dorothy Helen
- Date of Birth: 08/18/1997
Projects
LIBRARY INFORMATION SYSTEM, 3, 5 months, Microsoft visual studio 2008, oracle 10G, This is a repository system that helps to maintain the information that enhances the systematic maintenance of the details of the books, members in the library, maintain a database, transactions of issuing and returning of books. MOBILE BILLING AND AUTOMATION SYSTEM, 1, 5 months, ASP.NET C# 2010, SQL server, This is a system to monitor and control transactions keep track of the inventory and billing system. To change the paper based transaction to computerized transaction which is also capable of storing employee records, supplier and sales information.
Declaration
I hereby declare that all the above information is correct to the best of my knowledge and belief.
Certification
- Digital Marketing Academy 2.0_Foundation
- Web application using selenium (MCA department of JYOTI NIVAS COLLEGE, AUTONOMOUS)
- Importance of computer networking (JYOTI NIVAS COLLEGE, AUTONOMOUS)
- Currently enrolled for Google ads Certification
Timeline
Technical Process Senior Associate
Google operations center
02.2022 - Current
Advisor
24/7.ai
05.2021 - 02.2022
Consultant
Regalix
05.2021 - 02.2022
10th -
MARY IMMACULATE HIGH SCHOOL
Bachelor of Computer Application -
JYOTI NIVAS COLLEGE, AUTONOMOUS
12th -
JYOTI NIVAS PREUNIVERSITY COLLEGE
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