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Aftab Abdul Kareem
Tech Process Senior Associate
Hyderabad,
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending solutions and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Technical Process Senior Associate
Google Operation Center
2 2022 - Current
- Currently working as a Gold Agent, handling Gold segment clients in implementing conversion tracking on their website using Google tag and Google Tag Manager. I also assist with the setup and troubleshoot the issues of Google Analytics.
- Championed best practices in quality assurance, consistently delivering error-free work that meet client expectations.
- Increased customer service success rates by quickly resolving issues. Approached each problem with fresh mind and analytical strategies to resolve concerns.
- Managed customer relations through communication and helpful interactions. Identified customer needs and wants to enhance customer experiences.
- Trained and supported new team members (11), maintaining culture of collaboration along with customer service strategies and techniques.
- Actively participated in organizational development initiatives (GIdea), contributing valuable insights based on experience.
- Skilled at working independently and collaboratively in a team environment. Adaptable and proficient in learning new concepts quickly and efficiently.
Implementation Consultant at Regalix
Regalix India Pvt Ltd
06.2021 - 02.2022
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Configured, installed and handled troubleshooting tasks for variety of different clients.
- Exceeded performance targets, consistently delivering high-quality implementations ahead of schedule.
- Strengthened client relationships through consistent communication and transparent status updates throughout the project.
- Continuously expanded technical skillset, staying current on industry trends and emerging technologies to provide clients with cutting-edge implementation solutions.
Education
Ontario College Graduate Certificate - Game Design
Seneca College of Applied Arts And Technology
Toronto 01.2017 - 08.2017
Skills
Client Management
Accomplishments
- Received appreciation from Regional Product Lead, GCS America for assisting customers in Enhanced Conversions implementation with tremendous technical expertise.
- Received accolades from Agency Development Manager for assisting her client with the complex conversion implementation.
- Won 2nd prize for as part of first-ever photography contest at GOC Hyderabad!
Software
Google Analytics
Google Tag Manager
Adobe Photoshop
Adobe Illustrator
Adobe After Effects
PremirePro
3Ds Max
Google Sheets
Certification
Six Sigma Foundations
Timeline
JavaScript for Web Designers from LinkedIn
10-2023
Practical HTML for No-Coders
10-2023
Advanced Google Analytics
08-2023
Six Sigma Foundations
07-2023
Implementation Consultant at Regalix
Regalix India Pvt Ltd
06.2021 - 02.2022
Ontario College Graduate Certificate - Game Design
Seneca College of Applied Arts And Technology
01.2017 - 08.2017
Technical Process Senior Associate
Google Operation Center
2 2022 - Current
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