Mohd Saad Khan
Bhopal
Summary
Results-driven professional with proven CRM software proficiency and exceptional customer support skills. Adept at resolving complex issues and enhancing operational efficiency to drive client satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Process Associate
Sutherland Global Services
Bhopal
02.2025 - Current
- Managed end-to-end customer support for du, resolving complex mobile network and broadband issues.
- Ensured timely resolution of technical concerns for international clients, adhering to company policies.
- Delivered high-quality service in a fast-paced environment, consistently meeting performance KPIs.
- Utilized CRM software and Microsoft Webex for effective client management and collaboration.
Customer Service Representative
Magnum Group
Bhopal
08.2023 - 02.2025
- Oversaw restaurant delivery and logistics operations across UAE, Egypt, and India, ensuring real-time support for agents and customers.
- Expanded India-based support team from 7 to over 50 members, improving recruitment processes and service delivery.
- Streamlined operational complexity into scalable solutions through structured planning as a subject matter expert.
- Progressed from delivery agent associate to senior associate and subject matter expert through consistent performance and dedication.
Education
BBA - Business Administration
All Saints College of Arts And Commerce
Bhopal, India06-2024
High School Diploma -
Brilliant Convent Higher Secondary School
Bhopal, India03-2021
Skills
- Client management
- Performance analysis
- CRM software proficiency
- Troubleshooting techniques
- Customer service
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Senior Process Associate
Sutherland Global Services
02.2025 - Current
Customer Service Representative
Magnum Group
08.2023 - 02.2025
BBA - Business Administration
All Saints College of Arts And Commerce
High School Diploma -
Brilliant Convent Higher Secondary School