Jenifer Precilla
Chennai
Summary
A highly motivated and results-driven professional with 8 years of experience in operations and program management. As a Program Manager, adept in operations management, process planning, and forecasting, quality and process excellence, stakeholder management, and building solutions while prioritizing people management. With a knack for independent decision-making and sound judgment, I consistently contribute to the success of the company. Being adaptable and proactive, I thrive in tackling new challenges to enhance organizational brand and performance.
Overview
6
6
years of professional experience
Work History
Program Manager
Amazon Development Center
Chennai
10.2023 - Current
- Coached team members on professional development opportunities and established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established milestones and objectives based on input from functional areas and stakeholders by connecting with project stakeholders on regular basis to assess progress and make adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged project management processes and tools to define and execute projects.
- Participated in pilot tests and Launched/revised programs based on feedback and results.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Subject Matter Expert
Amazon Development Center
Chennai
10.2018 - 10.2023
- Owned employee training programs and enforcement of safety procedures.
- Devised and implemented processes enhancements and procedures to streamline operations.
- Collaborated with team members to provide timely resolution of issues or obstacles and achieve smooth presentations.
- Recommended changes, improvements or enhancements in process for development of the team based on customer feedback.
- Work closely with external stakeholders (World Wide) and is responsible for process launch and onboarding of the program
- Owned World Wide metrics for the process and presenting in the leadership weekly review meetings to make sure the yearly goal is achieved.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Worked with multidisciplinary teams in new product rollout, effectively, addressing inquiries and troubleshooting issues
Education
Master of Science - Statistics
Loyola College of Arts And Science
Chennai01-2015
Bachelor of Science - Statistics
Madras Christian College
Chennai01-2013
Skills
- Business Development
- Strategic Planning
- Project Management
- Data Analysis and assurance
- Project Coordination
- Stakeholder Communications
- Process Improvement
- Risk Analysis and Management
- MS Office Applications
- Quality Control
- Goal Setting
- Hiring and Training
Accomplishments
- Contributed majorly in creating the team’s skill matrix that is utilized for better operational planning by reducing the HC re-location effort by 67%
- Contributed to the standardization of quality sampling, reporting calculation by connecting with various teams across the organization and created a tool from scratch to capture the E2E quality metrix, resulting in 47% manual effort and improving the quality.
- Awarded as a "Best SME of the Year" for consecutive 2 years.
Timeline
Program Manager
Amazon Development Center
10.2023 - Current
Subject Matter Expert
Amazon Development Center
10.2018 - 10.2023
Master of Science - Statistics
Loyola College of Arts And Science
Bachelor of Science - Statistics
Madras Christian College
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Bharath ArrojuBharath Arroju
Specialist Customer Service Representative at Amazon Development CenterSpecialist Customer Service Representative at Amazon Development Center
ASHOK KUMAR HASHOK KUMAR H
Support Engineer IV at Amazon Development CenterSupport Engineer IV at Amazon Development Center
JUVERIYA SHAIKHJUVERIYA SHAIKH
Customer Service Associate at Amazon Development CenterCustomer Service Associate at Amazon Development Center
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York