Jenifer Preethi
Chennai
Summary
Operations professional with strong focus on streamlining processes and improving team performance. Skilled in managing daily operations, coordinating staff, and ensuring compliance with company policies to achieve operational excellence. Proficient in problem-solving and fostering collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager, Operations
Concentrix
Chennai , India
06.2025 - 04.2026
- Managed daily operations to optimise efficiency and maintain high levels of customer satisfaction.
- Managed day-to-day operations to ensure smooth workflow and enhance staff productivity.
- Ensured employees continued to work smoothly, efficiently and effectively by closely regulating operations, making changes where necessary.
- Monitored staff performance, implementing targeted improvement plans to address identified gaps.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Analysed performance data to inform strategic decisions and promote growth.
- Conducted regular audits of operational activities to pinpoint inefficiencies and recommend actionable improvements.
- Generated weekly reports to communicate targets and ensure activities were on track to meeting goals.
- Held weekly meetings to communicate tasks, delicate priorities to staff and agree on goals.
- Coordinated with other departments to facilitate seamless business processes.
- Assisted Operations Manager with tasks, errands, and priorities within deadlines.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Lead, Quality & training
Concentrix
Chennai , India
12.2022 - 05.2025
- Applied Quality Assurance (QA) methodologies to evaluate and enhance output quality.
- Conducted regular audits across departments, identifying non-conformities and initiating corrective actions to uphold product quality standards.
- Promoted a culture of quality awareness throughout the organisation, fostering a proactive approach to quality management and improvement.
- Reviewed and updated quality policies and procedures, reflecting changes in regulations and business needs to maintain relevance and effectiveness.
- Implemented improved policies and plans to enhance operational processes.
- Led meetings and briefings to inform managers on production updates.
- Maintained accurate records and databases to ensure data integrity and accessibility for stakeholders.
Customer Representative
Concentrix
Chennai , India
09.2018 - 11.2022
- Addressed customer service enquires quickly and accurately.
- Used excellent listening skills to process customer queries and complaints, offering effective solutions to maintain customer satisfaction.
- Assisted customers with product-related questions and resolved feedback and complaints to enhance overall customer experience.
- Handled complaints with effective problem-solving skills, achieving satisfactory resolutions that strengthened customer loyalty.
- Monitored email communications to collect and respond to customer complaints promptly.
- Maintained accurate records of customer interactions, enabling effective follow-up on inquiries and driving improvements in service delivery.
- Monitored customer feedback, utilising insights to drive continuous improvement in service delivery.
- Engaged with customers using courteous and professional communication to build rapport.
Customer Relationship Management Executive
Vertex
Chennai , India
03.2017 - 07.2018
- Managed customer service inquiries via phone, email, and live chat, ensuring timely and accurate responses to enhance customer satisfaction.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Handled high-volume emails to effectively resolve customer queries, improving overall service delivery.
- Implemented conflict resolution techniques to handle difficult situations calmly and effectively, maintaining customer trust.
- Monitored email to promptly collect and respond to complaints.
- Monitored social media platforms for customer feedback and responded promptly to enhance engagement and address concerns.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
- Followed scripts and processes to uphold brand standards.
Education
Bachelor of Science - Computer Engineering
Rathinam Technical Campus
Coimbatore, TN2012
Skills
- Operational efficiency
- Process improvement
- Performance monitoring
- Operational support
- Strategic planning
- Client account management
- Improvement strategies
- Team leadership
- Staff development
- Workforce motivation
- Problem solving
- Communication skills
- Leadership competence
- CRM Software proficiency
Languages
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Beginner
A1
Certification
- Evolve
- Information Security and Data Privacy
- COEBC
- Quality Management
- 4DX
Accomplishments
- Received ESG (Environment, Social, governance) award in 2025
- Received Green Build Challenge award in 2023
- Got nominated in "Concentrix Magazine" in 2021
- Client relationship award in 2020
- Received Star award in 2019
Timeline
Assistant Manager, Operations
Concentrix
06.2025 - 04.2026
Lead, Quality & training
Concentrix
12.2022 - 05.2025
Customer Representative
Concentrix
09.2018 - 11.2022
Customer Relationship Management Executive
Vertex
03.2017 - 07.2018
Bachelor of Science - Computer Engineering
Rathinam Technical Campus