Jennifer Balmez
Bloomington
Summary
Bilingual Environmental Sciences student with experience in customer service, administrative support, and student leadership. Strong communication and organizational skills enhance team collaboration and operational efficiency. Fluent in English and Spanish and passionate about providing exceptional service while supporting teams and organizational goals.
Overview
3
3
years of professional experience
Work History
Office Assistant
Indiana University Office of Enrollment Management
Bloomington
05.2026 - Current
- Supported orientation and enrollment programs by coordinating administrative tasks and ensuring smooth operations.
- Welcomed students and families, facilitating check-in and managing event logistics to enhance attendee experience.
- Directed visitors and responded to student questions to ensure effective communication and support.
- Organize office materials, maintain records, and assist staff with daily operations.
- Ensured efficient operation of orientation events by collaborating with multiple departments to address logistical needs.
Telephone Clerk
CallNet
Bloomington
06.2025 - 10.2025
- Handled high-volume inbound phone calls while providing professional customer service.
- Assisted Spanish-speaking callers by communicating information clearly and accurately.
- Resolved customer questions and connected callers with appropriate resources.
- Maintained professionalism and confidentiality in a fast-paced call center environment.
Lifeguard & Swim Instructor
Splash Island
Plainfield
02.2023 - 10.2023
- Monitored pools to ensure guest safety and promptly responded to emergencies.
- Taught swim lessons to children and young adolescents.
- Obtained life-saving certifications through training courses.
- Enhanced communication, leadership, and teamwork skills through collaboration with families.
Education
Bachelor of Science - Environmental Science
Indiana University – Bloomington
Bloomington, IN05-2028
High School Diploma -
Ben Davis High School
Indianapolis, IN06-2024
Skills
- Office Organization
- Event Coordination
- Data interpretation
- Project management
- Customer support
- Effective communication
- Administrative Support
- Customer Service
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry
- Organization & Time Management
- Team Collaboration
- Leadership
- Critical Thinking
- Communication
- Customer Interaction
- Data Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Assistant
Indiana University Office of Enrollment Management
05.2026 - Current
Telephone Clerk
CallNet
06.2025 - 10.2025
Lifeguard & Swim Instructor
Splash Island
02.2023 - 10.2023
Bachelor of Science - Environmental Science
Indiana University – Bloomington
High School Diploma -
Ben Davis High School