Jennifer Rutherford
Dillsboro
Summary
Seasoned Restaurant Manager at Archways McDonald's, adept in financial management and staff training, enhanced operational efficiency and guest satisfaction. Spearheaded marketing initiatives at Whiskey City Exotics, boosting brand visibility. Proven track record in inventory control and fostering a culture of safety and exceptional customer service.
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Archways McDonald's
Greendale
03.2019 - Current
- Money management ensuring deposits were made.
- Ensured compliance with all food safety regulations and sanitation standards.
- Trained staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Distributed food to service staff for prompt delivery to customers.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Assisted with kitchen preparation during peak times as needed.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new employees to perform duties.
Company Manager
Whiskey City Exotics
Lawrenceburg
01.2016 - 03.2019
- Organized staff meetings, trainings, and team building activities.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented initiatives aimed at improving operational efficiency within the workplace.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Created and managed budgets for travel, training, and team-building activities.
- Assigned work and monitored performance of project personnel.
- Assigned tasks and delegated responsibilities to staff accordingly.
- Ensured compliance with applicable laws, regulations and internal policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Diamond Oaks CDC
Cincinnati, OH05-2003
Skills
- Staff training
- Inventory management
- Financial management
- Customer service
- Employee scheduling
- Safety procedures
- Food service background
- Supervisory skills
- Supply chain management
- Inventory control and record keeping
- Serve safe certified
Timeline
Restaurant Manager
Archways McDonald's
03.2019 - Current
Company Manager
Whiskey City Exotics
01.2016 - 03.2019
High School Diploma -
Diamond Oaks CDC