Jennifer Seles
Banglore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Support Specialist
Dunzo
Bangalore
04.2019 - 07.2023
* Providing functional and technical support for resolution of customer problems, incidents, issues, requests and queries.
* Having hands on experience in Excel drafting team performance reports and handling internal quality audits of agents.
* Explaining policy implementation to fellow team members.
* Providing training facility and knowledge regarding the process to the agents.
* Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Support Executive
Swiggy
Bangalore
10.2017 - 01.2019
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Contributed ideas for process improvements within the team.
- Analyzed trends in customer service requests.
- Provided detailed information about products and services.
Education
B.Com -
Gnana jyothiTMSFirstGradeCollege,KuvempuUniversity
01.2017
12th -
TMSFirstDegreeCollege, Chikmagalur
01.2014
Skills
- Active Listening
- Customer Communications
- Escalation Management
- Team Building
- Customer Support
- Operations Management
- Training and Mentoring
Languages
English, Hindi, Kannada
First Language
Hobbies And Interests
- Reading books
- Gardening
- Singing
Certification
- MS-Office
- MS-Excel
- Tally
- Diploma in Computer Applications
Additional Information
- I hereby declare that the information provided here is true and correct to the best of my knowledge.
Timeline
Senior Support Specialist
Dunzo
04.2019 - 07.2023
Customer Support Executive
Swiggy
10.2017 - 01.2019
B.Com -
Gnana jyothiTMSFirstGradeCollege,KuvempuUniversity
12th -
TMSFirstDegreeCollege, Chikmagalur
- MS-Office
- MS-Excel
- Tally
- Diploma in Computer Applications
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