Jennifer Seles
Customer support associate
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Senior Support Specialist
Dunzo
04.2019 - 07.2023
* Providing functional and technical support for resolution of customer problems, incidents, issues, requests and queries.
* Having hands on experience in Excel drafting team performance reports and handling internal quality audits of agents.
* Explaining policy implementation to fellow team members.
* Providing training facility and knowledge regarding the process to the agents.
* Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Support Executive
Swiggy
10.2017 - 01.2019
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Contributed ideas for process improvements within the team.
- Analyzed trends in customer service requests.
- Provided detailed information about products and services.
Education
B.Com - Marketing
Kuvempu University
04.2017
Skills
Collaborative Team Player
Certification
MS-Office
Additional Information
- I hereby declare that the information provided here is true and correct to the best of my knowledge.
Timeline
Senior Support Specialist
Dunzo
04.2019 - 07.2023
Customer Support Executive
Swiggy
10.2017 - 01.2019
B.Com - Marketing
Kuvempu University
MS-Office
MS-Excel
Tally
Diploma in Computer Applications
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