MECM Senior Analyst
HCL Technologies
NAGPUR
- Current
- Currently working in Microsoft Endpoint Configuration Manager (MECM) technology, formerly known as SCCM
- Working experience in Application and Package deployment from MECM with testing to final production availability
- Downloading and creating M365 packages in the MECM Console
- Experience in managing the complete testing and deployment of the same
- Working experience in Patch Management, download, testing and deployment
- Working experience in MECM client installation and troubleshooting issues with installation and its functionality in client systems
- Troubleshooting installation of applications/packages/patches issues in client systems, analyze log files and provide management support/troubleshoot performance issues
- Working on Root Cause Analysis (RCA) and resolving persistent issues assigned at work
- Experience in managing the Software distribution activities in the team and assigning duties to resources and gathering and maintaining regular updates on the activities
- Experience in handling client calls and collaborating with clients to fulfill the requirements related to Software Distribution
- Generating and managing reports from MECM database and provide weekly activity reports
- Analyzing the compliance reports for deployments and working on failed/error counts and increasing the compliance
- Working experience in ITSM tool Service-Now(SNOW) for management of Incidents, Service Requests, Changes, etc
- Raising changes, tickets, requests for specific requirements in the SNOW tool
- Possess working knowledge of Bitlocker – MBAM, Adaptiva, Tanium management, Active Directory and Microsoft Windows management
- Experience in troubleshooting issues related to Bitlocker, Adaptiva viz
- Encryption issues, USB access issues, Adaptiva client installation issues, etc
- Basic Knowledge of functions of Intune, Intune Admin Center and other features like compliance and configuration policies, etc
- Working knowledge of Tanium questions & Tanium reporting, working on Asset, Trends, Deploy modules, accessing available reports, checking for client status, installing Tanium clients, etc.
